John Riffle
Elizabethtown,KY
Summary
Proven leader in the United States Army, excelling in operations management and team leadership. Spearheaded initiatives that enhanced productivity and efficiency, while mentoring staff to surpass performance goals. Expert in logistics oversight and employee development, achieving significant improvements in operational workflows and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Secretary of the General Staff
US Army
Camp Arifjan, Kuwait
11.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
Operations Supervisor
United States Army
Fort Knox, KY
06.2023 - 11.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Senior Instructor
United States Army
Fort Jackson, SC
02.2021 - 06.2023
- Collaborated with colleagues to create interdisciplinary lesson plans, enhancing students'' understanding of complex concepts across multiple subjects.
- Mentored new instructors and provided guidance on effective classroom management strategies and instructional techniques.
- Implemented project-based learning initiatives, fostering creativity and critical thinking skills in students.
- Developed personalized learning plans for students to address individual needs and improve academic outcomes.
- Improved overall student performance by implementing engaging and interactive teaching methods.
Operations Supervisor
United States Army
Mililani, HI
01.2019 - 02.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Operations Assistant
United States Army
Crestview, FL
10.2013 - 02.2019
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Education
GED -
Knox County Career Center
Mount Vernon, OHSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Logistics Oversight
- Inventory Coordination
- Project Planning
- Team Leadership
Languages
Spanish
Limited Working
Timeline
Secretary of the General Staff
US Army
11.2024 - Current
Operations Supervisor
United States Army
06.2023 - 11.2024
Senior Instructor
United States Army
02.2021 - 06.2023
Operations Supervisor
United States Army
01.2019 - 02.2022
Operations Assistant
United States Army
10.2013 - 02.2019
GED -
Knox County Career Center