John Riness
Mansfield,TX
Summary
Dynamic leader with a proven track record at Aptive Environmental, enhancing customer satisfaction, leading my branch to be ranked #1 (out of 113) in customer satisfaction score for two consecutive months, and top 10 for the entire year. Exceeding sales targets through exceptional customer service and transformative leadership. Skilled in financial oversight and strategic planning, I consistently drive company growth and foster strong customer relationships. Expert in team development and operational efficiency, achieving outstanding results.
Overview
6
6
years of professional experience
Work History
Business Owner/Manager
Southern Star Pest Solutions
02.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Branch Manager
Aptive Environmental
01.2021 - 02.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Service Manager
Aptive Environmental
01.2020 - 01.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Sales Associate
Aptive Environmental
03.2019 - 01.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Crunch Fitness
10.2018 - 03.2019
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZSkills
Exceptional Customer Service Skills
Excellent Communication Skills
Transformative Leadership Skills
Customer Experience Focused
Accomplishments
In my first year as service manager I assisted the branch manager in leading our sales team to record breaking sales numbers during the pandemic.
As branch manager I ranked 1st out of 113 branches in customer service score for 2 months, and finished in the top 10 for the year.
Proven Leader, who was able to turn around the performance of a team in the first 3 months as manager, and exceed all annual goa;s for the year.
Timeline
Business Owner/Manager
Southern Star Pest Solutions
02.2022 - Current
Branch Manager
Aptive Environmental
01.2021 - 02.2022
Service Manager
Aptive Environmental
01.2020 - 01.2021
Sales Associate
Aptive Environmental
03.2019 - 01.2020
Sales Associate
Crunch Fitness
10.2018 - 03.2019
Bachelor of Science - Psychology
Grand Canyon University
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