John Rivera
Customer Service
Essex,MD
Summary
Proven in high-pressure environments, adept at enhancing customer satisfaction and team efficiency, notably at Kobe Hibachi Steakhouse And Sushi. Excels in multitasking and interactive communication, significantly improving service delivery through exceptional customer service and server support skills. Demonstrates a strong ability to adapt and collaborate, ensuring seamless operations and positive guest experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Host
Kobe Hibachi Steakhouse And Sushi
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
McDonalds Crew Member
McDonald's Restaurant
09.2022 - 01.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD 05.2001 -
Skills
Team Collaboration
Languages
Spanish
Full Professional
Timeline
Host
Kobe Hibachi Steakhouse And Sushi
02.2024 - Current
McDonalds Crew Member
McDonald's Restaurant
09.2022 - 01.2024
High School Diploma -
Chesapeake High School
05.2001 -
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