John Rizzo
NEPTUNE,NJ
Summary
Adept Telephone Technician with a proven track record at Empire/NACR/Convergeone, specializing in system upgrades and fostering teamwork. Excelled in reducing client downtime through expert fault diagnosis and repair, while continuously enhancing technical skills. Known for seamless project completions and exceptional customer service, contributing to significant improvements in telecommunications systems efficiency. My first 10 years were doing installs and going onsite to help customer add or fix issues with phones ,paging or new dialtone. My last 12 years have been spent as a Tier 2 maintenance engineer handling alarms and other trouble shooting. I worked mostly on Communication manager , Audix , Magix/Legend ,Partner, SBC , Session manager,System manager
Overview
23
23
years of professional experience
Work History
Telephone Technician
Empire/NACR/Convergeone
03.2002 - 09.2024
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Maintained accurate records of work performed, parts used, and time spent on each job for seamless billing processes.
- Reduced downtime for clients by efficiently diagnosing and repairing faults in telephone systems.
- Continuously updated technical knowledge through ongoing training courses, staying current with industry developments.
- Assisted clients in transitioning to new telecommunications technology, ensuring smooth integration with existing systems.
- Collaborated closely with other technicians during major projects, leveraging collective expertise for successful outcomes.
- Supported colleagues in resolving complex issues, drawing on extensive experience as a Telephone Technician.
- Contributed to a safe working environment by adhering to strict safety protocols while performing tasks involving electrical components or heights.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Performed preventive maintenance of telecommunications equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
High School Diploma -
Spotswood High
Spotswood, NJ06.1986
Skills
- System Upgrades
- Telecom Systems Expertise
- Time Management
- Problem-solving abilities
- Troubleshooting skills
- Fault diagnosis
- Equipment Repair
- PBX Maintenance
- Software Installation
- Hardware Repair
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Equipment Replacement
- Installing equipment
Timeline
Telephone Technician
Empire/NACR/Convergeone
03.2002 - 09.2024
High School Diploma -
Spotswood High
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