Professional leader with more than 30 years of military and medical experience(combat and clinical), leading and developing cohesive teams. Proficient with strategic planning, problem-solving, and team-building abilities. Motivational, diplomatic, and respectful of others.
Overview
23
23
years of professional experience
Work History
State Deployment Health Assessment Program Manager
Florida Army National Guard
Tallahassee, FL
01.2021 - 11.2023
Provided guidance to command on medical issues related to Soldier's across the state with action plans for treatment.
Reviewed and evaluated Army healthcare policies and procedures to ensure compliance with legal requirements.
Developed strategies for improving the quality of medical services provided by the organization.
Responsible for ordering and administering seasonal flu vaccines for 2800 Soldiers.
Assisted with the implementation of the Army's Combat Fitness Test for the Florida Army National Guard.
Medical Company First Sergeant
Army National Guard FL
Starke, FL
03.2018 - 02.2021
Worked closely with commander to ensure the unit was trained and proficient in the individual Soldier tasks.
Forecast all unit training for two years in advance.
Ensured Soldiers maintained their physical fitness, deployment and health readiness.
Assisted in scheduling of the Army National Guard unit Periodic Health Assessments for approximately 9K troops.
Worked to create bonds with junior enlisted Soldiers to ensure that they were advancing in their military careers, and setting achievable life goals.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Post Deployment Health ReAssessment PM
Army National Guard FL
Starke, FL
03.2016 - 09.2020
Scheduled ongoing medical appointments for Soldier's requiring extended care. Monitored payments and orders for all service members under program guidelines.
Responsibly for updating and monitory policy changes for the FLARNG
Managed yearly budget of $250K
Assisted Soldiers by providing education, screening, assessment, and access to care for a wide variety of questions and concerns that Service members may have about their health upon returning from combat.
Focused on project monitoring and management by developing forecasts and tracking expenses.
Determined project staffing needs and led resource management.
Led meetings with internal team members, reported monthly program status to command staff.
Granted Secret Clearance 2019 in order to access soldier's sensitive information
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
State Credentialing Coordinator
Army National Guard FL
Starke, FL
09.2015 - 09.2020
Worked closely with Army Medical Department Recruiting to assist new medical providers in the credentialing and privileging process.
Worked with Guard contractors to build individual provider packets in order for them to be Federally recognized. Packets consisted of provider Curriculum Vitae, DEA, ACLS, PALS, board certs, etc.
Tracked 110 credentialed and non-credentialed providers for the State of Florida and reported data monthly command staff monthly.
Tracked, input and maintained all Officer packets through Joint Centralized Credentials Quality Assurance System (JCCQAS) database.
Over see and track credentialing cycles, monitor expiration dates state wide.
Credentialing, privileging, and provider enrollment and SME for Army National Guard Regulatory Standards.
Suicide Prevention PM
Army National Guard FL
Saint Augustine, FL
03.2013 - 02.2016
Provide education and resources for Soldiers experiencing re-adjustment issues and life stressors.
Provide data tracking and analytics for input into command leadership reporting to command staff to include, tracking Soldier suicide and suicide ideation at the unit level.
Trained Suicide Intervention Officers (SIO) as first line leaders to help identify Soldiers among the ranks, assist with their care and escorting them to chaplin or behavioral health professional.
Taught the Applied Suicide Intervention Skills Training (ASIST) program to First Line Leaders and above. Basic Suicide First Aid.
Managed annual budget of $200K
ER Technician
Capital Regional Medical Center
Tallahassee, FL
06.2011 - 01.2013
Supported nursing staff in day-to-day operations.
Responded to cardiac monitor alarms and other codes requiring immediate response.
Performed basic, non-invasive medical assistant duties.
Conducted patient assessments under supervision of staff nurses and physicians.
Stocked and replenished patient care areas with appropriate supplies.
Took patients' vital signs, collected medical specimens and updated information in patient charts.
Assisted with CPR and airway clearing procedures during emergencies.
Senior Medic
United States Army National Guard
Kuwait/ Iraq
01.2010 - 02.2011
Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
Administered lifesaving treatments in high-stress situations, stabilizing personnel for transport to field hospitals.
Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
Provided daily briefings on safety and risk assessments.
Completed regular patrols of assigned areas within operations areas.
Deployed to forward operating bases to accompany battle personnel on patrol, engagements and scout missions to provide needed medical attention.
Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
Supported health and wellness of 119 soldiers.
Regional Technical Manager
Safelite Auto Glass
Tallahassee, FL
03.2001 - 11.2009
Worked with team members to promote great customer service and achieved top market 98% customer satisfaction rating
Trained, monitored, and evaluated 39 mobile technicians on installation, safety and customer service
Responded to customer issues to provide immediate resolution and improve retention.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Drove customer feedback to deliver information to management for corrective action.
Worked directly with General Manager to resolve customer and employee issues
Coordinated inventory, stocking and ordering.
Fielded customer complaints and rectified service issues.
Managed company onboarding processes, interviewing and selecting new qualified personnel.
Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
Established procedures and quality standards.
Education
Bachelor of Science - Health Care Administration
Roger Williams University
Bristol, RI
08.2012
Associate of Science -
Tallahassee Community College
Tallahassee, FL
09.2006
High School Diploma -
Lincoln High School
Tallahassee, FL
05.1987
Certificate - Senior Leadership
Army Master Leader Course
Camp Shelby, MS
03.2018
Certificate - Resiliency And Communications
Army Master Resilience Course
University Of Pennsylvania, PA
05.2016
Certificate - Company/Platoon Leadership Advanced Medical
Senior Leader Course
Ft Sam Houston, TX
05.2016
Contracting Officer Representative Level 1
Army Logistics University
Fort Lee, VA
01.2015
Combat Medic Training/EMT
FT Sam Houston
San Antonio, TX
02.1990
Skills
Employee Training and Evaluating
Team Leadership
Prehospital Care
Vital Signs Assessment
Phlebotomy
Customer Service Management
Team Leadership
Medication Dispensing
Decision Making
Performance Evaluation and Monitoring
Records Organization and Management
Management Team Building
Budget Management
Program Coordination
Emergency Care
Medication Management
Accomplishments
30 years of Military Service (Army MSG Ret.)
Timeline
State Deployment Health Assessment Program Manager
Florida Army National Guard
01.2021 - 11.2023
Medical Company First Sergeant
Army National Guard FL
03.2018 - 02.2021
Post Deployment Health ReAssessment PM
Army National Guard FL
03.2016 - 09.2020
State Credentialing Coordinator
Army National Guard FL
09.2015 - 09.2020
Suicide Prevention PM
Army National Guard FL
03.2013 - 02.2016
ER Technician
Capital Regional Medical Center
06.2011 - 01.2013
Senior Medic
United States Army National Guard
01.2010 - 02.2011
Regional Technical Manager
Safelite Auto Glass
03.2001 - 11.2009
Bachelor of Science - Health Care Administration
Roger Williams University
Associate of Science -
Tallahassee Community College
High School Diploma -
Lincoln High School
Certificate - Senior Leadership
Army Master Leader Course
Certificate - Resiliency And Communications
Army Master Resilience Course
Certificate - Company/Platoon Leadership Advanced Medical