John R Rodriguez
Bloomfield, NJ 07003-4668,NJ
Summary
With over 15 years of combined experience in management, sales, and customer loyalty, I bring a comprehensive skill set to the table. I have spent over 5 years in management, leading teams to achieve their goals and ensuring operational efficiency. My 10+ years in sales have honed my ability to understand customer needs, negotiate effectively, and drive revenue growth. In the past year, I have specialized in customer loyalty, focusing on retaining customers by addressing their concerns and providing tailored solutions. My diverse background enables me to approach challenges from multiple perspectives and deliver exceptional results.
Overview
9
9
years of professional experience
Work History
Comcast Retention Loyalty
Comcast
07.2024 - Current
- Served as a reliable resource for colleagues seeking assistance in handling complex customer inquiries or concerns.
- Consistently met or exceeded performance metrics related to customer satisfaction, call handling time, and issue resolution rates.
- Assisted customers with enrollment in the loyalty program by providing clear instructions on registration processes.
- Supported sales initiatives by informing customers about available rewards, promotions, and loyalty program benefits.
SR Mobile Expert
T-Mobile
11.2020 - 07.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Retail Store Sales Manager
AT&T
09.2015 - 10.2020
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
Education
No Degree - Personal Trainer Certified
Lyndhurst Fitness
02-2011
GED -
Jersey City GED
Jersey City10-2009
Skills
- Client relationship building
- Call center experience
- Complaint handling
- Creative solutions
- Meeting deadlines
- Cross-selling techniques
- Salesforce expert
- Attention to detail
- Time management
- Analytical thinking
- Project leadership
Languages
Spanish
Native or Bilingual
Accomplishments
At&t Summit winner 2015,2016,2018
#1 Store 8 months in row
Timeline
Comcast Retention Loyalty
Comcast
07.2024 - Current
SR Mobile Expert
T-Mobile
11.2020 - 07.2024
Retail Store Sales Manager
AT&T
09.2015 - 10.2020
No Degree - Personal Trainer Certified
Lyndhurst Fitness
GED -
Jersey City GED