Open To Work
Tangela Head
Hendersonville,TN
Work Preference
Summary
Customer success and client relationship specialist with expertise in managing diverse client portfolios and efficiently resolving complex issues. Strong organizational skills and attention to detail to ensure accurate documentation and compliance and enhancing overall customer experiences. Committed to leveraging knowledge to support all teams.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Client Success Agent II / Client Loyalty Retention Specialist
National Debt Relief
03.2025 - Current
- Serve as the primary point of contact for clients, providing guidance through each stage of their financial program and ensuring a positive customer experience.
- Negotiated client solutions with professionalism and empathy, adhering to regulatory guidelines to foster trust and maintain client relationships.
- Managed high-volume portfolio of client accounts, ensuring timely follow-up and precise documentation in Salesforce CRM to enhance client satisfaction.
- Collaborated with internal departments to efficiently resolve account conditions, escalate complex issues, and uphold compliance with company policies.
- Review account information, obtain required documentation, and communicate outstanding requirements to move cases forward efficiently.
- Prioritize competing deadlines while maintaining accuracy and quality service.
Electrodes Sales Support Representative
Cadwell Industries
08.2023 - 12.2024
- Coordinated customer orders and documentation, serving as liaison among customers, sales representatives, and internal departments to ensure smooth order processing.
- Managed inbound inquiries and resolved product issues, ensuring timely communication throughout order fulfillment to enhance customer satisfaction.
- Maintained accurate customer records and tracked account activity using internal systems.
- Balanced multiple priorities while delivering exceptional customer service and consistently meeting departmental performance goals.
Senior Customer Service Representative
Cardinal Health
08.2020 - 06.2023
- Managed complex customer accounts by researching issues, processing documentation, and coordinating cross-departmental resolutions to enhance customer experience.
- Ensured accuracy of customer information and compliance with requirements, contributing to data integrity and regulatory adherence.
- Investigated account discrepancies and collaborated with internal partners to ensure timely resolution and maintain customer trust.
- Developed standard operating procedures and documentation that improved workflow efficiency and reduced processing delays.
- Consistently achieved quality, productivity, and customer satisfaction goals.
Care Associate
State Auto Insurance
12.2018 - 06.2020
- Assisted customers with policy applications, verified eligibility, maintained documentation, and updated accounts to enhance customer satisfaction.
- Resolved customer concerns through proactive communication and effective follow-up.
- Verified information for accuracy while maintaining compliance with company and regulatory requirements.
- Documented account activity to ensure accurate records, facilitating efficient processing and timely resolutions.
Customer Service Pro / Customer Relations Team
Verizon Wireless
11.2011 - 07.2018
- Built strong customer relationships through proactive communication and timely follow-up, fostering loyalty and retention.
- Earned recognition for consistently delivering exceptional customer service while meeting performance metrics.
- Managed high-volume customer accounts, resolving complex billing, service, and account issues to enhance customer satisfaction.
- Collaborated with multiple departments to resolve escalated issues, streamlining processes and enhancing overall service delivery.
- Documented customer interactions accurately and maintained detailed account records.
Education
Associate of Arts - Business Administration
Volunteer State Community College
Gallatin, TN09-2026
High School Diploma -
Austin Career Education Center
Chicago, ILSkills
- Salesforce & Office
- Customer Relationship Management
- Account management
- Case Management
- Regulatory compliance
- Customer service
- Customer retention
- Issue resolution
- Complaint resolution
- Problem resolution
- Multi-Tasking & Deadline Management
- Cross-Functional Team Collaboration
- Client communication
- Effective communication
- Professional communication
- Relationship building
- Conflict management
- Problem-solving
- Customer satisfaction
Certification
- Property & Casualty Adjuster License
- EEOC Certification Training
Timeline
Client Success Agent II / Client Loyalty Retention Specialist
National Debt Relief
03.2025 - Current
Electrodes Sales Support Representative
Cadwell Industries
08.2023 - 12.2024
Senior Customer Service Representative
Cardinal Health
08.2020 - 06.2023
Care Associate
State Auto Insurance
12.2018 - 06.2020
Customer Service Pro / Customer Relations Team
Verizon Wireless
11.2011 - 07.2018
Associate of Arts - Business Administration
Volunteer State Community College
High School Diploma -
Austin Career Education Center