Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Accomplishments
Cybersecurity Academic Project
Generic

John Rosales

Valrico,FL

Overview

23
23
years of professional experience
1
1
Certificate
1
1
Language

Work History

IT Field Support Technician

AMG Tech Support Services/Hardy Industries
10.2024 - Current
  • Provided on-site troubleshooting and repair services for computer systems, networks, and peripheral devices.
  • Installed and configured hardware and software components, ensuring compatibility and optimal performance.
  • Conducted regular maintenance and updates to IT systems to prevent issues and ensure smooth operation.
  • Offered technical support and training to clients and end-users, addressing their IT-related concerns and questions.
  • Assisted in the setup and management of local area networks (LANs) and wide area networks (WANs).
  • Delivered excellent customer service by effectively communicating with clients and ensuring their satisfaction with IT services.
  • Diagnosed and resolved technical issues efficiently, minimizing downtime and disruption for clients.
  • Maintained detailed records of service activities, including troubleshooting steps, repairs performed, and parts used.

Environmental Health and Safety

Walmart Distribution Center #6071
03.2018 - 05.2024
  • Directed the enhancement of digital data management within Logistics System Information (LSI), leading to a 25% increase in customer satisfaction ratings by augmenting operational efficiency and data precision, showcasing strong analytical and problem-solving skills.
  • Executed comprehensive data protection strategies, including encryption and access controls, significantly reducing data breach risks and demonstrating technical proficiency in safeguarding sensitive information.
  • Orchestrated the development of a secure working environment through meticulous surveillance and access control management, ensuring adherence to compliance and fostering a culture of safety, aligning with high standards of customer support and technical expertise.

Order Filler to Receiving Dept

Walmart Distribution Center #6071
10.2001 - 03.2018
  • Streamlined warehouse order processing and shipment preparation at Walmart Distribution Center, achieving timely delivery and elevating customer satisfaction by 30%, showcasing adaptability and efficiency in high-pressure situations.
  • Enhanced operational workflow through the integration of advanced software tools for order tracking and inventory management, leading to a 20% boost in operational efficiency and demonstrating proficiency in utilizing technology to solve complex problems.
  • Fostered a culture of safety and compliance by implementing rigorous safety protocols and conducting thorough hazard assessments, significantly mitigating potential risks and contributing to a secure working environment.

Education

Bachelor of Science - Cybersecurity

Bellevue University
Nebraska City, NE

Associate of Science - Criminal Justice

Everest University - Tampa
Tampa, FL

Skills

  • Technical Troubleshooting Skills (Hardware, Software)
  • Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint)
  • Operating Systems (Windows 10, Windows 11, Linux, and Ubuntu)
  • Networking Concepts (DHCP, TCP/IP, HTTP, FTP)
  • Network Traffic Analysis (Wireshark)
  • Active Directory (ACL, ACE)
  • Scripting and Programming (Python, Bash, PowerShell)
  • Cloud Platforms (AWS, Azure)
  • Automated Enumeration and Scanning (Nmap)
  • Web Application Testing (OWASP Top 10)
  • Compliance and Regulatory Standards (GDPR, HIPAA, PCI-DSS)
  • Communication and Interpersonal Skills (Verbal, Written, Interpersonal, Problem-Solving)

Certification

  • CompTIA A+
  • CompTIA Security+
  • CompTIA Cloud+ Basic
  • IT Support Technician
  • Windows 10 and 11 IT Support Advanced Troubleshooting
  • Diploma in Information Technology Support
  • Network Server Security
  • Fundamentals of Intrusion Prevention System (IPS)
  • Windows IT Security - Role of SOC Analysts & Centers
  • ITIL 4 Fundamentals - (In Progress)

Timeline

IT Field Support Technician

AMG Tech Support Services/Hardy Industries
10.2024 - Current

Environmental Health and Safety

Walmart Distribution Center #6071
03.2018 - 05.2024

Order Filler to Receiving Dept

Walmart Distribution Center #6071
10.2001 - 03.2018

Bachelor of Science - Cybersecurity

Bellevue University

Associate of Science - Criminal Justice

Everest University - Tampa

Work Availability

monday
tuesday
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friday
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morning
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Accomplishments

    08/2022 Penetration Testing, learned ethical and legal implications of penetration testing. Identified, tested, and remediated vulnerabilities and weaknesses using Kali Linux tools. Assessed the systems against security benchmarks and compliance requirements.

    07/2024 Learn.Microsoft/training/modules/describe-cloud-compute, define cloud computing, describe the shared responsibility model. define cloud models, including public, private, and hybrid. Identify appropriate use cases for each cloud model. describe the consumption-based mode.

    08/2024 Unraveling FISMA - Cybersecurity With Regulatory Frameworks. Outline the importance of data security in government and non-government organizations. Indicate the steps required to prepare an organization for FISMA audit . And differences of State between FISMA certification and FedRAMP.

    09/03/2024 Learn about essential AD DS domain controllers management and maintenance tasks, including their deployment, backup and recovery, and schema management. Find out about design considerations for optimal number, roles, and location of domain controllers.


Cybersecurity Academic Project

Penetration Testing, 08/2022, Learned ethical and legal implications of penetration testing. Identified, tested, and remediated vulnerabilities and weaknesses using Kali Linux tools. Assessed the systems against security benchmarks and compliance requirements.

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