John Rowe
Prairie Village
Summary
Experienced leader with over 20 years of success guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant Manager/Server
Jose Pepper's
Overland Park, KS
07.2025 - Current
- Promoted to Assistant Manager within four months based on performance and leadership.
- Built lasting customer relationships that generated repeat business and positive guest feedback.
- Increased average guest checks through consultative selling and premium product recommendations.
- Assisted with scheduling, employee coaching, and daily restaurant operations.
- Managed nightly cash reconciliation and deposits.
- Recognized for outstanding customer service and sales performance.
Restaurant Professional
Brick + Mortar Social House
Pittsburg, KS
12.2023 - 05.2025
- Delivered exceptional service in a high0volume environment.
- Built customer loyalty through consistent service and relationship building.
- Maintained accuracy and efficiency during peak business periods.
General Manager
McCarthy's Pub
Pittsburg, KS
08.2017 - 12.2023
- Directed daily restaurant operations while leading staff in a fast-paced environment.
- Coached employees on service standards and sales techniques.
- Managed customer escalations and maintained high satisfaction.
- Supported scheduling, operations, and revenue performance.
- Recruited, interviewed, hired, trained, coached, and when necessary, managed employee disciplinary actions and terminations in accordance with company policies.
Property Manager
Durkin Properties
Pittsburg, KS
2018 - 2022
- Managed tenant relations, maintenance coordination, and vendor communication.
- Resolved tenant concerns while maintaining high customer satisfaction.
- Maintained leasing and operational records.
Outside/Inside Sales Representative
Lee Enterprises
Frontenac, KS
2017 - 2019
- Prospected and developed new business opportunities.
- Managed customer accounts using CRM tools.
- Worked toward sales goals through consultative selling.
Healthcare/ EMT Technician
University of Kansas Medical Center
Kansas City, KS
2016 - 2017
- Prepared patients for surgical procedures by completing pre-operative care, patient education, and procedure readiness activities.
- Assisted patients during post-operative recovery by monitoring patient needs, providing compassionate care, and supporting a safe recovery process.
- Collaborated with surgeons, nurses, anesthesiologists, and clinical staff to ensure efficient patient flow and high-quality care.
- Maintained strict compliance with patient privacy, safety, and infection control protocols.
Assistant Cheerleading Coach
Pittsburg State University
Pittsburg, KS
2007 - 2015
- Assisted in developing and implementing training programs for cheerleaders to enhance skills and performance.
- Organized fundraising events to support the program''s financial needs, allowing for additional resources such as uniforms and travel expenses.
- Mentored student-athletes in teamwork and leadership, fostering a positive team environment.
- Evaluated individual and team performance, providing constructive feedback to optimize results.
Education
EMT Cert, BLS Cert., Fire 1 & 2 Cert. - Emergency Medical Services
Labette Community College
Parsons, KS05-2025
EMT Cert., BLS Cert., Fire 1 & 2 Cert. - Emergency Medical Services/Fire Science
Kansas City Kansas Community College
Kansas City, KS12-2016
Bachelor of Science - General Studies
Pittsburg State University
Pittsburg05-2008
Skills
- Training delivery
- Cash management
- Sales growth
- Client relations
- Operations management
- Stakeholder communications
- Work planning and prioritization
- Customer relationship management (CRM)
Certification
- EMT, BLS (Basic Life Support)
- Fire 1 and 2
Timeline
Assistant Manager/Server
Jose Pepper's
07.2025 - Current
Restaurant Professional
Brick + Mortar Social House
12.2023 - 05.2025
General Manager
McCarthy's Pub
08.2017 - 12.2023
Property Manager
Durkin Properties
2018 - 2022
Outside/Inside Sales Representative
Lee Enterprises
2017 - 2019
Healthcare/ EMT Technician
University of Kansas Medical Center
2016 - 2017
Assistant Cheerleading Coach
Pittsburg State University
2007 - 2015
EMT Cert, BLS Cert., Fire 1 & 2 Cert. - Emergency Medical Services
Labette Community College
EMT Cert., BLS Cert., Fire 1 & 2 Cert. - Emergency Medical Services/Fire Science
Kansas City Kansas Community College
Bachelor of Science - General Studies
Pittsburg State University