Summary
Overview
Work History
Education
Skills
References
Timeline
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John Rumiez

Kalamazoo,MI

Summary

Seasoned veteran of the service industry with 14+ years experience providing top notch customer service in multiple settings with clientele of varying needs. Able to efficiently provide customers with products best suited to their needs in a kind and courteous manner.

Overview

3
3
years of professional experience

Work History

Barista

Fiddle Leaf Cafe
02.2022 - Current
  • Provide legendary customer service by acting with a customer comes first attitude
  • Process cash and credit payments as cashier using POS system
  • Maintain up-to-date product knowledge by participating in product and vendor training.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Maintain up-to-date product knowledge by participating in product and vendor training.

Lead Roaster

Factory Coffee
04.2021 - 01.2022
  • Create new roast profiles and offerings for season changes, holidays, and special events
  • Ensure that fellow employees follow proper operational procedures and policies
  • Oversee fulfillment of whole-bean coffee needs in cafes and for wholesale partners.
  • Provided support for packaging operations by weighing, labeling, and sealing bags of freshly roasted coffee.
  • Tracked inventory of green coffee beans and supplies used in production processes.

Education

Culinary Arts Program -

Art Institute of Fort Lauderdale
06.2009

Skills

  • Time management
  • Detail oriented
  • Project management
  • Flexibility
  • Problem solving
  • Critical thinking

References

References available upon request.

Timeline

Barista

Fiddle Leaf Cafe
02.2022 - Current

Lead Roaster

Factory Coffee
04.2021 - 01.2022

Culinary Arts Program -

Art Institute of Fort Lauderdale

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John Rumiez