John Ruth
Castle Rock,CO
Summary
To enter the sales or customer service position of a technically advanced progressive company that has good benefits, and growth potential. Have worked in a medium sized printing company for thirteen years, nine of which as a customer service/estimator. I have also had nine years of sales and inbound customer service experience at small to medium sized companies. I now have 3 years of retail experience with Lowe's Home Improvement and Johnston and Murphy Clother.
Overview
32
32
years of professional experience
Work History
Campus Security Specialist
Douglas County School District
Castle Rock, CO
09.2023 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Pressman
Excel Press Inc
Englewood, CO
10.2022 - 08.2023
- Maintained a safe work environment by adhering to established safety procedures and guidelines.
- Assisted in the training and development of new staff members, sharing knowledge and expertise in the press operations field.
- Improved operational efficiency by regularly conducting preventive maintenance on press machinery.
- Managed multiple projects simultaneously while prioritizing tasks according to production schedules and deadlines.
Retail Merchandiser
SAS Merchandise
Denver, CO
08.2022 - 09.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Security Consultant
Safe Systems
11.2018 - 10.2019
- Cold call, present, quote, propose, follow up and close sales.
Sales Representative
American Dream Home Improvement, Inc.
06.2018 - 08.2018
- Sold roofing, siding and gutters to residential customers by canvassing neighborhoods door to door, make presentations, inspect property and close deal with the signing of paperwork.
Sales Associate
Johnston & Murphy
10.2016 - 06.2018
- Selling high end men's shoes and clothing in a factory store setting where I help customers with their fashion needs by making recommendation on look, fit and styles that best fit there needs, collect customer information and process the sales transactions
- Other duties include receiving stock, stocking sales floor and maintaining appearance of sales floor
- Heavy interpersonal communication and consultative sales skills used everyday.
Cashier/Loss Prevention
Lowe's Home Improvement
04.2015 - 10.2016
- Observed customers shopping and process sales.
Alarm Agent
Time Warner Cable
03.2014 - 07.2014
- Inbound and outbound call center environment monitoring security systems for both business and residential security system as well as taking incoming calls to allow responsible parties to respond to active alarms or get information on what is going on from a friend or family members of residency
- Help customers understand trouble signals and how to resolve issues with security system
- Setting an appointments for a service call or transferring them to the right department needed to help them with their issues.
Customer Service Associate
Volt Workforce Solutions
05.2012 - 09.2013
- Assignments include, inbound call center sales for Affinity Group Brokerage
- Customer Service for PRG
- Accounting for Innovage Heath Care, responsible for answering customer questions about extended service plans, quoting prices, explaining benefits and features, closing sales and signing up new clients
- Inbound and outbound calls for Xfinity Home and Cable customers
- Inbound customer service calls from Waste Management customers.
Drinking Water Specialist/ Sales Rep
Mile Hi Culligan
01.2010 - 07.2010
- Responsible for cold calling, setting appointments, developing new accounts, reviewing and acquiring signature contracts, make presentations and service existing customers.
Sales Representative/Customer Service Rep
AquaPure
04.2007 - 12.2009
- Responsible for cold calling, setting appointments, developing new accounts, reviewing and acquiring signature contracts, make presentations and service existing customers.
Administrator
Lakeview Development Corp
07.2005 - 04.2007
- Administrative Assistant/On Site Supervisor Communicate with department heads to coordinate work schedules
- Supervise work force
- Work with vendors, log in material
- Approve overtime and worker time cards
- Report directly to the President
Inside Business to Business sales
Service Magic
02.2005 - 05.2005
- Sold internet customer lists to the Service industries
- Qualified prospects, sign up new customers, develop new customers
- Heavy computer skills required
Sales manager
TruGreenLandCare
08.2004 - 11.2004
- Responsible for cold calling, setting appointments, develop new accounts
- Estimate and measure properties, review and sign contracts, make presentations and follow up with existing customers
- Also, oversee area managers.
Project Manager/Customer Service Representative
R&M Colour Graphics
06.1992 - 01.2004
- Learned the business from the ground up
- Ended up in customer service, estimating, purchasing and job planning where I handled 3 to 5 sales reps
- At a time doing all inside coordination, estimating and production responsibilities
- Reviewed all jobs before entering them into production to make sure jobs were planned correctly
- Backed up the Purchasing Manager and assisted the Production Manager when needed
Education
Associate of Applied Science - Graphic Technology
Aims Community College
Greeley, CO01.1992
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Personal Information
- Title: Sales and Customer Service Representative
- Work Permit: Authorized to work in the US for any employer
Affiliations
Fraternal order of eagles number 3947, Arie member
Eagle Riders Road, captain
Timeline
Campus Security Specialist
Douglas County School District
09.2023 - 05.2024
Pressman
Excel Press Inc
10.2022 - 08.2023
Retail Merchandiser
SAS Merchandise
08.2022 - 09.2022
Security Consultant
Safe Systems
11.2018 - 10.2019
Sales Representative
American Dream Home Improvement, Inc.
06.2018 - 08.2018
Sales Associate
Johnston & Murphy
10.2016 - 06.2018
Cashier/Loss Prevention
Lowe's Home Improvement
04.2015 - 10.2016
Alarm Agent
Time Warner Cable
03.2014 - 07.2014
Customer Service Associate
Volt Workforce Solutions
05.2012 - 09.2013
Drinking Water Specialist/ Sales Rep
Mile Hi Culligan
01.2010 - 07.2010
Sales Representative/Customer Service Rep
AquaPure
04.2007 - 12.2009
Administrator
Lakeview Development Corp
07.2005 - 04.2007
Inside Business to Business sales
Service Magic
02.2005 - 05.2005
Sales manager
TruGreenLandCare
08.2004 - 11.2004
Project Manager/Customer Service Representative
R&M Colour Graphics
06.1992 - 01.2004
Associate of Applied Science - Graphic Technology
Aims Community College