John Santomassino
Whitestown
Summary
Experienced investigation professional with a solid foundation in uncovering and analyzing evidence to effectively resolve cases. Recognized for maintaining a high standard of teamwork and a results-driven approach, while remaining adaptable to changing requirements. Proficient in critical thinking and problem-solving, with a reputation for reliability and collaborative efforts. Demonstrated expertise in meticulous evidence collection, analysis, and case resolution. Utilizes critical thinking and problem-solving skills to uncover essential information during investigations. Proven track record of maintaining confidentiality and handling sensitive information with care.
Overview
8
8
years of professional experience
Work History
Event Security Officer
Turningstone Casino
09.2024 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted entry with escort for approved persons into secure locations.
- Detected suspicious activities or persons early on through keen observation skills, subsequently preventing possible incidents from escalating further.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Contributed to a positive event experience for attendees through professional interactions and courteous service.
- Supported efficient event entry by managing access points, verifying credentials, and performing bag checks when necessary.
- Reduced potential threats by implementing effective crowd control measures and access point monitoring.
- Provided immediate assistance in emergency situations, coordinating with first responders and event staff as needed.
Child Support Investigator
Oneida County Department of Social Services
11.2023 - Current
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Documented data and completed accurate updates to case records.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
Financial Services Representative
First Source Federal Credit Union
05.2021 - 11.2023
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
Private Investigator
Meridian Investigative Group
11.2020 - 05.2021
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Set up both auditory and visual monitoring and recording devices.
- Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Conducted surveillance for up to 8 hours at time.
- Conducted mobile and stationary surveillance on subjects of workers compensation investigations.
Private Investigator
Invex Investigation Agency INC
08.2019 - 02.2020
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Set up both auditory and visual monitoring and recording devices.
- Investigated individuals claiming disability to identify and document fraud.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Conducted surveillance for up to 8 hours at time.
- Conducted mobile and stationary surveillance on subjects of workers compensation investigations.
Correctional Officer
Oneida County Sheriffs Department
10.2018 - 08.2019
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Campus Safety Officer
Munson Williams Proctor Art's Institute
06.2017 - 10.2018
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Responded swiftly and effectively to alarms or disturbances while maintaining a professional demeanor under pressure.
- Monitored security, fire and [Type] alarms via centralized electronic interface.
- Reviewed daily reports from other officers to maintain situational awareness of ongoing issues or trends affecting campus safety levels.
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Developed strong relationships with the campus community by providing excellent customer service while addressing safety concerns or inquiries.
- Conducted thorough investigations into reported thefts or property damage, resulting in a decrease in unsolved cases.
- Documented safety and security incidents using preset guidelines and methods.
- Notified police, fire department and emergency services of on-campus incidents.
- Identified potential hazards around the campus by conducting risk assessments, leading to necessary prevention efforts being implemented.
- Provided security and safety to school staff and students.
Education
No Degree - Criminal Justice
Mohawk Valley Community College
Utica, NYHigh School Diploma -
Whitesboro High School
Marcy, NY06-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Conflict resolution
Timeline
Event Security Officer
Turningstone Casino
09.2024 - Current
Child Support Investigator
Oneida County Department of Social Services
11.2023 - Current
Financial Services Representative
First Source Federal Credit Union
05.2021 - 11.2023
Private Investigator
Meridian Investigative Group
11.2020 - 05.2021
Private Investigator
Invex Investigation Agency INC
08.2019 - 02.2020
Correctional Officer
Oneida County Sheriffs Department
10.2018 - 08.2019
Campus Safety Officer
Munson Williams Proctor Art's Institute
06.2017 - 10.2018
No Degree - Criminal Justice
Mohawk Valley Community College
High School Diploma -
Whitesboro High School
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