John Scialba
Woodland Park ,NJ
Summary
Dynamic Sales Associate with a proven track record excelling in exceptional customer service and relationship building. Skilled in product sales and POS system operation, I consistently achieved sales targets through effective upselling and strategic sales techniques, fostering a collaborative team environment to enhance overall store performance.
Overview
4
4
years of professional experience
Work History
Sales Associate
Value City Furniture
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Mattress Warehouse
06.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
Mattress Firm
02.2022 - 07.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Pc Richard & Son
06.2021 - 06.2022
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Graduate Certificate - Network Administration
Dover Business College
Paramus, NJ06.2001
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Relationship building
- Store opening and closing
- Product sales
- Sales strategies
- POS system operation
- Upselling
- Building rapport
Languages
Italian
Full Professional
Timeline
Sales Associate
Value City Furniture
10.2024 - 04.2025
Store Manager
Mattress Warehouse
06.2023 - 10.2024
Sales Associate
Mattress Firm
02.2022 - 07.2023
Sales Associate
Pc Richard & Son
06.2021 - 06.2022
Graduate Certificate - Network Administration
Dover Business College
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