John Scott
Lumberton,NC
Summary
Business Development Manager skilled in growing sales, people friendly. I have great communication skills. Strategically-minded in capturing new business and leveraging dynamic marketing opportunities. I also have experience in contract negotiation. I am goal-oriented. I have experience in cold calls. I am knowledgeable in meeting the customers needs and solving any problems that may arise.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Remedi Security LLC
Fayetteville, United States
06.2021 - 01.2022
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Worked with existing customers to increase purchases of products and services.
- Created reports and presentations detailing business development activities.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
Heavy Equipment Mechanic
Rangerland Systems Inc.
Fort Bragg, NC
10.2020 - 06.2021
- Performed routine and preventive maintenance on dozers, haul trucks, excavators and other heavy equipment.
- Replaced defective wiring systems, hydraulics and braking systems to return machines to service.
- Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Read and understood technical drawings, schematics and manuals in order to make accurate updates.
- Removed worn or faulty components for replacement or repair.
- Diagnosed Transmissions, Engines and radiator issues using knowledge, manual testing and computer-aided tools.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
Juvenile Detective
Lumberton Police Department
Lumberton, NC
10.2012 - 10.2019
- Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Collected crime scene evidence, examined bodies and investigated secondary locations to build detailed cases based on sound evidence handling practices.
- Gathered facts from interviews of suspects, witnesses and complainants.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Conducted personal, property and event surveillance.
- Reviewed detective case reports for accuracy, integrity and completeness.
- Collected witness statements and identified persons of interests.
- Followed chain of custody mandates to send individual items off for laboratory analysis and DNA testing.
- Thoroughly investigated criminal acts and conspiracies.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Obtained and served search warrants related to ongoing cases.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
Customer Service Associate
CVS Pharmacy
Lumberton, North Carolina
03.2008 - 08.2011
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Certificate - Basic Law Enforcement College
Robeson Community College
Lumberton, NC12.2011
High School Diploma -
Lumberton Senior High School
Lumberton, NC06.2009
Skills
- Operational Records Review
- Budgeting and Expenditures
- Verbal and Written Communication
- Customer Trend Analysis
- Customer Complaint Resolution
- Relationship Building
- Detail-Oriented
- Decision Making
- Sales Records Management
- Sales Projections
- Problem Solving
- Product and Service Promotion
- Networking Events
- Time Management
- Customer Service
- Client Base Retention
- Marketing Strategy Development
- Customer Billing
- Direct Sales
- Cold Calling
Timeline
Business Development Manager
Remedi Security LLC
06.2021 - 01.2022
Heavy Equipment Mechanic
Rangerland Systems Inc.
10.2020 - 06.2021
Juvenile Detective
Lumberton Police Department
10.2012 - 10.2019
Customer Service Associate
CVS Pharmacy
03.2008 - 08.2011
Certificate - Basic Law Enforcement College
Robeson Community College
High School Diploma -
Lumberton Senior High School