John Shaffer
Cleveland,OH
Summary
Systematic Fleet Mechanic bringing 35 years of experience and desiring a long-term position with room for career growth. Reliable and detail-focused with a solid understanding of manufacturer specifications for different units. Adept at coordinating paperwork, organizing jobs and troubleshooting malfunctions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Technician
Mavis
Mayfield Heights, Ohio
03.2025 - Current
- Supervised daily operations of service shop and technician workflows.
- Trained new technicians on equipment, tools, and safety protocols.
- Conducted inspections and diagnostics on customer vehicles.
Technician
Tire 200
Euclid, Ohio
07.2023 - 03.2024
- Inspected tires for wear and damage using industry-standard tools.
- Performed tire installations and rotations with precision and care.
- Maintained a clean and organized work environment to ensure safety.
- Educated customers on tire maintenance and safety practices effectively.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Installed new components or replaced defective parts to restore functionality.
Fleet Mechanic/Fleet Manager
Amerit Fleet Solutions
Walnut Creek, CA
05.2014 - 07.2023
- Followed manufacturer guidelines when performing repairs to maintain safety and reliability of the vehicle or piece of equipment
- These accounts have a large variety of equipment ranging from Aerial lift trucks, support trailers, light towers, pressure washers and compressors as well as earth moving equipment. These trailers included man hole support, emergency power generators and fiber splicing. I also aided in the maintenance of the supply warehouse which had several lift gate trucks, power pallet jacks and fork lifts. My job classification is light and medium duty vehicles and specialty equipment technician.
- On 08/2019 I was transferred the Weavertown Environmental Group account. The first 60 days at this account my duties were to organize all inventory and shop equipment. The client had recently changed locations. I was then offered a position as a member of the fleet maintenance team.
- On 08/2021 I accepted a position with the Cleveland Ohio area Amazon MSC group as an MSC technician. The Client I was assigned to had sold the company and they chose not to retain Amerits services. Daily duties are complete operation of the Mobile Service Center including but not limited to daily inventory and stock resupply based on schedule. Organize nightly route to optimize efficiency and maintain a relationship with the clients to best support their needs. As a group in a minimal amount of time we doubled the client count justifying the need to add and additional technician. I found the technician we hired and trained him to meet the standards demanded by the position. I remain available to assist in out of town projects and adapt quickly to unfamiliar surroundings.
- In May of 2022 I was promoted to Lead Technician for the Ohio Amazon group. I was tasked with coordinating nightly technician site assignments and coordinating repairs with the Fleet Manager and Business Development manager. I was the on call individual for any technical support needed during the shifts.
- A promotion came quickly, in July of 2022 I was given the Ohio Fleet Manager position. Initially I was asked to cover Michigan, Indiana and Kentucky until permanent managers could be hired. The initial 3 moths was focused on filling 5 open positions and training the selected candidates. Once this was accomplished I was free to focus on the day to day operations. Tasks included purchase order management, inventory control, and payroll. The main focus of the day to day is safety. At a recent Management Summit The Ohio group was recognized for a zero safety incident in the year of 2022. I currently am active in the role of Fleet Manager.
- These positions required I do all of my own administrative duties. I scheduled appointments, maintained and monitored inventory and coordinated all manufacturer and internal recalls
- Readied vehicles for annual safety and roadworthiness inspections
- Operated specialty equipment, standard tools, and gauges to complete assessments and repairs
- Placed orders for parts necessary to complete vehicle repairs and installations
- Put in new vehicle systems and components
- Completed scheduled maintenance on fleet vehicles.
- Prepared invoices and warranty forms to obtain payments.
- Coordinated preventive maintenance schedules for all assigned units.
- Performed multi-point inspections and regular services such as washing and refueling units..
Heavy Equipment Mechanic
Chester Rental
Chesterland, OH
02.2012 - 04.2014
- Assessed equipment to determine the cause of issue or malfunction and identified the type of repair that would be required
- Removed defective wiring systems, hydraulics and braking systems and replaced with new parts, enabling machines to return to service
- Located and removed outdated, malfunctioning and worn components to repair, refurbish or replace with new parts
- Utilized various methods to perform routine and preventative maintenance tasks on heavy equipment, including excavators and dozers
- Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs
- Read and interpreted technical details such as schematics, manuals and drawings
- Used fabrication skills to repair torn metal by using welders and torches
Manager
Midas Muffler And Brake
Mentor, OH
07.2011 - 02.2012
- Managed day-to-day operations, including supervision and assignment delegation for 7-member team
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Coached new team members on job tasks and performance strategies
- Maintained open and professional team relationships to quickly identify and resolve issues
- Greeted and assisted all customers daily in high-traffic retailer
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Lead Technician
National Tire And Brake
Mentor, OH
09.2009 - 07.2011
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance
- Tested components, assemblies and systems to diagnose problems
- Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks
- Repaired, upgraded and inspected electronic, electrical and mechanical systems
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
Lead Technician
Firestone
Euclid, OH
06.2008 - 09.2009
- I was told at my initial interview this shop had a terrible reputation in the community for customer satisfaction. It didn't take long to find the problem was the mechanics lack of pride in their work. Together with the service manager we started a quality control process and helped change the attitude of the shop. After several months we went from the lowest rank in customer satisfaction in the district to consistently in the top 5
- I was able to convince 3 of my former body shop customers to use this shop for their mechanical and front end alignment needs increasing sales. This facility had a top of the line alignment machine, the mechanics did not know how to use it correctly to accurately diagnose front end problems. With training our shop quickly became known as the alignment specialist in Euclid
Owner Operator
All Auto & Tire
Euclid, OH
04.2005 - 05.2008
- The shop was sold to me for 50% of the price my former employer paid for it. I was the Operations Manager for the franchise All Auto &Tire. For 5 years I played a major role in the fast growth and expansion of the company. When the owner was approached to sell the company he offered me the most successful store as a reward for the efforts I put into our success
Operations Manager
All Auto & Tire
Cleveland, OH
03.2000 - 04.2005
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Managed daily operations, including supervising multiple team members across 5 locations
- Assessed, optimized and elevated operations to target current and expected demands
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Conferred with subordinate managers each day to assess needs and optimize activities
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
- Improved morale and management communication by creating employee recognition and rewards practices
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
Education
Associate of Applied Science - Automotive Technology
Cuyahoga Community College
Cleveland, OH05.1986
Certificate - Automotive Technology
General Motors A.S.E.P.
Parma, Ohio05.1986
Skills
- Multi-unit operations management
- Policies and procedures implementation
- Cost reduction strategies
- Workforce training
- Performance reporting
- Relationship building
- Team Building/Leadership
- Electrical Diagnoses
- Internal engine repair
- Metal fabrication
Certification
A.S.E Certifications held
A-1 Engine Repair
A-3 Manual Drive Train and Axles
A-4 Suspension and Steering
A-5 Brakes
A-6 Electrical/Electrical Systems
A-7 Heating and Air Conditioning
A-8 Engine Performance
L-1 Advanced Engine Performance
Member of the American Legion
Supporter, B.A.C.A. (Bikers Against Child Abuse)
Additional Information
- Home address
19404 Mohican Ave.
Cleveland Ohio 44119
Timeline
Lead Technician
Mavis
03.2025 - Current
Technician
Tire 200
07.2023 - 03.2024
Fleet Mechanic/Fleet Manager
Amerit Fleet Solutions
05.2014 - 07.2023
Heavy Equipment Mechanic
Chester Rental
02.2012 - 04.2014
Manager
Midas Muffler And Brake
07.2011 - 02.2012
Lead Technician
National Tire And Brake
09.2009 - 07.2011
Lead Technician
Firestone
06.2008 - 09.2009
Owner Operator
All Auto & Tire
04.2005 - 05.2008
Operations Manager
All Auto & Tire
03.2000 - 04.2005
Associate of Applied Science - Automotive Technology
Cuyahoga Community College
Certificate - Automotive Technology
General Motors A.S.E.P.