John Shaul
Tempe,AZ
Summary
Dynamic Field Service Technician with a proven track record at Toll Brothers, excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through tailored solutions and effective training. Skilled in power tools operation and committed to teamwork, consistently reducing downtime and improving service quality.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Field Service Technician
Toll Brothers
Mesa, AZ
05.2020 - Current
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Managed maintenance activities, supervised staff, and inspected equipment.
Field Service Technician
Labor Systems Job Center
Apache Junction, AZ
01.2015 - 05.2025
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000.
- Developed and implemented customized service plans to meet customer needs.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Led cross-functional team to address recurring technical issues, resulting in permanent fix and significantly reducing warranty claims.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Technician
Artic Ice and Water
Mesa, AZ
03.2013 - 01.2015
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
Pipefitter
Whitton Plumbing
Mesa, AZ
11.1999 - 03.2005
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Facilitated smooth project execution by interpreting isometric drawings for accurate installation or modification of piping systems.
- Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Demonstrated versatility in skillset by working with various types of pipes such as PVC, copper, steel, cast iron among others.
- Utilized specialized tools and equipment for precise pipefitting processes, ensuring optimal results for each project.
Maintenance Technician
Fireside Apts
Mesa, AZ
06.1996 - 11.1999
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
Construction Framer
Jbaugh Construction
Mesa, AZ
06.1992 - 04.1996
- Ensured proper installation of structural elements such as beams, headers, and floor systems following blueprints and specifications.
- Supported professional growth among team members through ongoing mentorship in carpentry techniques and best practices for construction framing activities.
- Contributed to successful project outcomes by consistently meeting deadlines and staying within budget constraints.
- Reduced material waste by accurately measuring, cutting, and assembling wood framing components.
Electrical Apprentice
Lighting Systems
Mesa, AZ
09.1988 - 04.1992
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
- Repaired systems, replaced malfunctioning parts, and supported electrical installations.
Education
No Degree -
Apache Junction High School
Apache Junction, AZSkills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Teamwork and coordination
- Training and mentoring
- Valid Driver's license
- Power tools operation
- Heavy lifting
- Repair and installation
- Service quality
- Accountability and work ethic
Certification
- Certified Pipe Fitting, Whitton - 1999-2005
Timeline
Field Service Technician
Toll Brothers
05.2020 - Current
Field Service Technician
Labor Systems Job Center
01.2015 - 05.2025
Service Technician
Artic Ice and Water
03.2013 - 01.2015
Pipefitter
Whitton Plumbing
11.1999 - 03.2005
Maintenance Technician
Fireside Apts
06.1996 - 11.1999
Construction Framer
Jbaugh Construction
06.1992 - 04.1996
Electrical Apprentice
Lighting Systems
09.1988 - 04.1992
No Degree -
Apache Junction High School