John Shaw
Washington Heights,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Health Education Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Officer
Columbia Presbyterian Hospital
06.2020 - Current
- As NYP Hospital Security Officer, responsibilities are to protect staff, patients, and visitors and ensure that all hospital property is secure
- Duties are to patrol buildings and its grounds, monitor all activity in and out of hospital, and endeavor to prevent vandalism, theft, fire, and disturbances within facilities
- Act as deterrence of physical and verbal confrontation between psychiatric patients, staff and faculty
- Strong de-escalation skills and management of aggressive behavior techniques
- Inspect and adjust security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Motor Vehicle Coordinator/ School Safety Agent
NYPD
08.2002 - 01.2020
- Provide safe environment for students and facility members
- Monitor all-access dispatch radio and composed incident reports
- Conduct search and seizure of all contraband via hand wand/metal detecting machine
- Ensured department vehicles assigned to fleet were maintained and fully operational for daily patrol assignments
- Notified and transported vehicles to fleet services for repairs, routine checks and preventive maintenance
- Notified police, fire department and emergency services of on-campus incidents
- Served as initial contact for campus visitors and provided directions to specific buildings events.
Boxing Coach/ Conditioning Specialist
Starrett City Boxing Club
06.2008 - 01.2013
- Design and implement intense physical training regimens and diet plans to ensure that boxers remain in peak physical condition
- Training includes lessons on Boxing fundamentals, Weight and body fat reduction strategies, long distance running, weightlifting, hand pads, strength and cardio training on heavy bag/ speed bag, jump rope, sparring in ring
- Promoted positive recreational environment and good personal behavior via mentoring and motivation.
Education
Bachelor of Science - Health Education And Promotion
Lehman College of The City University of New York
Bronx, NY01.2024
Associate of Applied Science - Business Administration
Kingsborough Community College
Brooklyn, NY06.2007
Skills
- Cultural Competency
- Customer Service
- Sales
- Complex Problem Solving
- Volunteer coordination
- MS Office & Excel
- Good Telephone Etiquette
- Organization and Time Management
- Excellent Communication
- Patient Care Services
Certification
- Personal Trainer, November 2023, November 2025
- Security Guard License, March 2023, March 2025
- CPR/AED, July 2023, July 2025
Timeline
Security Officer
Columbia Presbyterian Hospital
06.2020 - Current
Boxing Coach/ Conditioning Specialist
Starrett City Boxing Club
06.2008 - 01.2013
Motor Vehicle Coordinator/ School Safety Agent
NYPD
08.2002 - 01.2020
Bachelor of Science - Health Education And Promotion
Lehman College of The City University of New York
Associate of Applied Science - Business Administration
Kingsborough Community College
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