John A. Shaw
Washington Heights,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Health Education Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Officer
Columbia Presbyterian Hospital
06.2020 - Current
- As NYP Hospital Security Officer, responsibilities are to protect staff, patients, and visitors and ensure that all hospital property is secure
- Duties are to patrol buildings and its grounds, monitor all activity in and out of hospital, and endeavor to prevent vandalism, theft, fire, and disturbances within facilities
- Act as deterrence of physical and verbal confrontation between psychiatric patients, staff and faculty
- Strong de-escalation skills and management of aggressive behavior techniques.
- Inspect and adjust security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
Volunteer/ Dietetics
Foods & Nutrition Fieldwork, Meals On Wings
06.2023 - 08.2023
- Assist staff with food service via food preparation and cooking
- Created recipes based on health choices for older population
- Help kitchen staff with preparation of food and clean items/food preparation areas
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Approached issues proactively to best meet current and future community needs
Motor Vehicle Coordinator/ School Safety Agent
NYPD
08.2002 - 01.2019
- Provide safe environment for students and facility members
- Observe and patrol school hallways, perimeter and stairs
- Monitor all-access dispatch radio and composed incident reports
- Conduct search and seizure of all contraband via hand wand/metal detecting machine
- Ensured department vehicles assigned to fleet were maintained and fully operational for daily patrol assignments
- Notified and transported vehicles to fleet services for repairs, routine checks and preventive maintenance.
- Notified police, fire department and emergency services of on-campus incidents
- Served as initial contact for campus visitors and provided directions to specific buildings events.
Boxing Coach/ Conditioning Specialist
Starrett City Boxing Club
06.2008 - 01.2013
- Design and implement intense physical training regimens and diet plans to ensure that boxers remain in peak physical condition
- Training includes lessons on Boxing fundamentals, Weight and body fat reduction strategies, long distance running, weightlifting, hand pads, strength and cardio training on heavy bag/ speed bag, jump rope, sparring in ring
- Promoted positive recreational environment and good personal behavior via mentoring and motivation.
Education
Bachelor of Science - Health Education and Promotion
Lehman College
Bronx, NY06.2024
Bachelor of Science - Health Education And Promotion
Lehman College of The City University of New York
Bronx, NY06.2024
Associate of Applied Science - Business Administration
Kingsborough Community College
Brooklyn, NY06.2007
Skills
- Cultural Competency
- Customer Service
- Sales
- Complex Problem Solving
- Volunteer coordination
- MS Office & Excel
- Good Telephone Etiquette
- Organization and Time Management
- Excellent Communication
- Patient Care Services
Certification
Personal Trainer
November 2022 to November 2024
Security Guard License
March 2022 to March 2024
Class B CDL Permit
October 2021 to April 2022
CPR/AED
July 2023 to July 2025
Timeline
Volunteer/ Dietetics
Foods & Nutrition Fieldwork, Meals On Wings
06.2023 - 08.2023
Security Officer
Columbia Presbyterian Hospital
06.2020 - Current
Boxing Coach/ Conditioning Specialist
Starrett City Boxing Club
06.2008 - 01.2013
Motor Vehicle Coordinator/ School Safety Agent
NYPD
08.2002 - 01.2019
Bachelor of Science - Health Education and Promotion
Lehman College
Bachelor of Science - Health Education And Promotion
Lehman College of The City University of New York
Associate of Applied Science - Business Administration
Kingsborough Community College
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