Summary
Overview
Work History
Education
Skills
Timeline
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John Shelton

Sarasota,FL

Summary

Dynamic Retail Manager with a proven track record at Beach Bazaar, enhancing store operations and customer satisfaction. Skilled in operations oversight and team training, I excel in staff management and complaint resolution. Achieved notable sales goals through effective leadership and inventory control. Expert in technology use, ensuring seamless store functionality and superior service.

Overview

14
14
years of professional experience

Work History

Retail Manager

Beach Bazaar
06.2010 - 01.2024
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.

Education

Bachelor - History

University of Florida
Gainesville, FL
08.2009

Skills

  • Complaint resolution
  • Team Training
  • Staff management
  • Employee scheduling
  • Operations oversight
  • Effective leader
  • Desktops, laptops, and mobile devices

Timeline

Retail Manager

Beach Bazaar
06.2010 - 01.2024

Bachelor - History

University of Florida

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John Shelton