John Shelton
Gaithersburg,MD
Summary
I’m Dynamic team player with a positive attitude and strong customer service skills, honed at Cinnabon. Proven ability to resolve issues and enhance customer satisfaction through clear communication and teamwork. Experienced in cash handling and maintaining inventory, contributing to a productive work environment while training new team members effectively.
Overview
3
3
years of professional experience
Work History
Team Member
Cinnabon
Gaithersburg, MD
06.2023 - Current
- Assisted team in daily operations and maintained a clean, organized workspace.
- Learned safety protocols and adhered to quality standards during service delivery.
- Supported customer interactions by providing accurate information and prompt assistance.
- Collaborated with team members to ensure efficient workflow and task completion.
- Operated equipment safely while following operational guidelines for product preparation.
- Adapted quickly to new tasks and responsibilities in fast-paced environment.
- Contributed to maintaining inventory levels through regular stock checks and reporting discrepancies.
- Engaged in continuous learning of company policies and procedures to enhance performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Auntie Anne's Pretzels
Gaithersburg, MD
02.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma - Industrial Engineering
Montgomery College
Rockville, MDSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
Timeline
Team Member
Cinnabon
06.2023 - Current
Team Member
Auntie Anne's Pretzels
02.2023 - Current
High School Diploma - Industrial Engineering
Montgomery College