John Shinsky
Munroe Falls
Summary
Dynamic professional with a proven track record at Sherwin-Williams, excelling in customer service and conflict resolution. Demonstrated attention to detail and strong problem-solving skills while managing high-volume inquiries. Recognized for effective communication and multitasking abilities, ensuring client satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Detention Officer
Portage County Juvenile Detention Center
03.2024 - Current
- Conducted physical searches of residents and premises in search of weapons and contraband.
- Regularly conducted security and sanitation check.
- Attended to feeding, housing, and physical well-being of residents.
- Processed residents through appropriate identification and documentation processes as part of facility booking procedures.
- Escort to and from activities.
- Maintain spread sheet of all professional visits.
Truck Driver
Flynns Tire Wholesale
06.2022 - 03.2023
- Operated with safety and skill to avoid accidents and delays.
- Dropped off tires at state wide clients.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Student Aide
South East Local Schools
08.2018 - 06.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Customer Service Representative
Sherwin-Williams
06.2004 - 07.2013
- Responsible for handling taxes, insurance, common area maintenance along with utility payments for Sherwin Williams stores across the United States.
- Handled high volume incoming calls from landlords regarding payment questions, concerns.
Education
High School Diploma -
Stow Munroe Falls High School
Stow, OH06-2004
Skills
- Team building
- Attention to detail
- Problem-solving
- Time management
- Task prioritization
- Conflict resolution
- Data management
- Good Telephone Etiquette
- Leadership
- Recordkeeping
- Microsoft office
- Excellent communication
- Calm under pressure
- Customer service
- Multitasking
Timeline
Detention Officer
Portage County Juvenile Detention Center
03.2024 - Current
Truck Driver
Flynns Tire Wholesale
06.2022 - 03.2023
Student Aide
South East Local Schools
08.2018 - 06.2020
Customer Service Representative
Sherwin-Williams
06.2004 - 07.2013
High School Diploma -
Stow Munroe Falls High School
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