John Slezak
Springfield,OR
Summary
Dynamic Member Service Representative with a proven track record at PenFed Credit Union, excelling in issue resolution and loan processing. Adept at software troubleshooting and CRM software, I effectively promoted products while ensuring exceptional customer satisfaction. Recognized for my ability to educate members on digital banking, enhancing their overall experience.
Overview
16
16
years of professional experience
Work History
Member Service Representative
PenFed Credit Union
Eugene, US
11.2017 - 01.2025
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
- Assisted members with account transactions, including deposits, withdrawals, and transfers
- Processed loan applications for members, ensuring all required documentation was complete
- Educated members on online banking platforms and assisted with setting up accounts for digital access
- Promoted various credit union products and services to meet individual member needs
Phone Representative
Sykes Enterprises, Incorporated
Eugene, US
04.2017 - 11.2017
- Acted as the main point of contact for client inquiries, resolving issues and addressing concerns in a timely manner
- Maintained accurate records of all client interactions using CRM software for future reference and analysis purposes
- Ensured compliance with company policies and procedures in all client interactions
Executive Escalations
Symantec Corporation
Eugene, US
08.2008 - 04.2016
- Resolved hardware and software issues through technical support via phone, email, and chat.
- Collaborated with cross-functional teams to escalate and resolve complex technical problems.
- Executed remote diagnostics to identify and address network connectivity issues.
- Conducted training sessions for new employees on technical support procedures and best practices.
- Documented all customer interactions and solutions in a comprehensive ticketing system.
Education
Associate's degree - Computer Networking
Lane Community College
Eugene, OR07.2007
Skills
- Software troubleshooting and help desk support
- CRM software proficiency
- Loan processing expertise
- Product promotion strategies
- Issue resolution techniques
- Desktop support and troubleshooting
Timeline
Member Service Representative
PenFed Credit Union
11.2017 - 01.2025
Phone Representative
Sykes Enterprises, Incorporated
04.2017 - 11.2017
Executive Escalations
Symantec Corporation
08.2008 - 04.2016
Associate's degree - Computer Networking
Lane Community College
Similar Profiles
Aleshai TapiaAleshai Tapia
Branch Support Representative at PenFed Credit UnionBranch Support Representative at PenFed Credit Union
Chi LiChi Li
Senior Manager, Business Unit FP&A at PenFed Credit UnionSenior Manager, Business Unit FP&A at PenFed Credit Union
William FreemontWilliam Freemont
Member Service Representative at PenFed Credit UnionMember Service Representative at PenFed Credit Union
Desiree C. WardDesiree C. Ward
DSS II (Collections Counselor) at PenFed Credit UnionDSS II (Collections Counselor) at PenFed Credit Union
Rylan RothRylan Roth
Retail Sales Associate at MenardsRetail Sales Associate at Menards