KERAY WASHINGTON
Crestview,FL
Summary
I have acquired an incredible amount of various skills with the different positions I have had. I have learned how to manage and utilize those skills in any position I am in. A very hard worker with an excellent attention to detail to complete any tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Member Service Representative
Tential/Navy Federal Credit Union
2024.01 - Current
- Analyzing, researching, and resolving problems and discrepancies related to member accounts/loans/credit cards
- Assisting members with submitting loan applications
- Processing payments and setting travel plans for cardholders
- Providing counseling on products and services
- Performing platform banking functions
- Assisting level I team members
- Complying with regulations
- May assist with vault procedures.
Techical Support Agent
Turbo Tax
2021.03 - 2024.01
- Providing computer support and troubleshooting
- Serving as a middle man to route calls to specialists.
Service Agent
Enterprise
2020.04 - 2021.02
- Providing product and service information
- Resolving product and service problems
- Attracting potential customers
- Answering questions and suggesting information about other products and services.
Stocking Team Lead
Edwards AFB commissary
2019.09 - 2020.04
- Maintaining merchandise presentation
- Stocking and rotating merchandise
- Setting up, cleaning, and organizing product displays
- Signing and pricing merchandise
- Securing fragile and high-shrink merchandise.
Human Resources
Sitel
2017.09 - 2019.09
- Completing tasks to support the daily operations of the HR department
- Comparing HR laws to current policies and procedures
- Drafting templates for HR documents
- Overseeing the hiring and onboarding process
- Specializing in employee benefits, recruitment, and staffing.
Armed Public Safety Officer
Clark Atlanta University
2017.05 - 2018.08
- Patrolling designated areas
- Providing emergency services and response
- Protecting citizens and property from hazards
- Interrogating and apprehending suspects
- Providing first aid
- Participating in emergency drills and demonstrations.
Packer
Smart Staffing
2016.10 - 2017.05
- Pulling and stacking product based on daily orders
- Meeting specifications of customer orders
- Keeping products separated, organized, and in good rotation
- Monitoring product quality
- Reporting problems to mitigate safety issues.
Security
Smart Staffing LLC
2014.04 - 2016.10
- Allowing or denying access to the property
- Acting as a chaperone to authorized visitors
- Enforcing rules and regulations related to parking lots and garages.
Delivery Driver
Domino's
2012.10 - 2013.04
- Ensuring timely delivery of goods
- Reviewing orders prior to delivery
- Loading and unloading trucks
- Providing exceptional customer service.
Unloader
Vernon's Trucking LLC
2011.06 - 2012.10
- Loading, unloading, shipping, receiving, scanning, sorting, and stocking packages
- Utilizing heavy machinery
- Performing other assigned tasks in a fast-paced environment.
Education
Associate's - Criminal Justice
Georgia military college
Union City, GA04.2019
Skills
- Leadership
- Project Management
- Telehealth
- Healthcare Common operating system
- Data analysis
- Programming
- Communication
- Problem Solving
- Project management
- Software proficiency
- Technical support
- Critical thinking
- Computer skills
- Windows Remote Desktop
- Remote access software
- Inventory Control
- Shipping & Receiving
- Materials Handling
- Help Desk
- Software Troubleshooting
- Troubleshooting
- Network Support
Certification
Driver's License
Timeline
Member Service Representative
Tential/Navy Federal Credit Union
2024.01 - Current
Techical Support Agent
Turbo Tax
2021.03 - 2024.01
Service Agent
Enterprise
2020.04 - 2021.02
Stocking Team Lead
Edwards AFB commissary
2019.09 - 2020.04
Human Resources
Sitel
2017.09 - 2019.09
Armed Public Safety Officer
Clark Atlanta University
2017.05 - 2018.08
Packer
Smart Staffing
2016.10 - 2017.05
Security
Smart Staffing LLC
2014.04 - 2016.10
Delivery Driver
Domino's
2012.10 - 2013.04
Unloader
Vernon's Trucking LLC
2011.06 - 2012.10
Associate's - Criminal Justice
Georgia military college
Driver's License
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