John Smith
Memphis,TN
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
RnR Tire Express
08.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Bartender/ Bar Manager
Alchemy
08.2019 - 07.2023
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, and taking inventory
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Explained daily specials and beverage promotions to exceed daily sales goals
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Kept bar presentable and well-stocked to meet customer needs
- Crafted special drink and cocktail menu items for seasonal offerings
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- 2023 Gentleman Jack Memphis Culture Shaker
Server/Bartender
Bulldog Burger Company
12.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs
- Worked with Toast system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host/Server/Bartender/Dining Room Supervisor
Harvey’s
04.2014 - 12.2018
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Supervised food presentation and plating to enhance visual appeal
- Set and oversaw weekly and special event menu plans.
Education
Some College (No Degree) - Computer Science
Mississippi State University
Starkville, MSSkills
- Liquor, Beer and Wine Knowledge
- Custom Drink Preparation
- Classic Cocktails
- Food and Beverage Management
- Ordering Bar Supplies
- Suggestive Selling
- Extensive Beer Knowledge
- Drink Consistency
- Craft Cocktail Preparation
- Creative Mixology
- Cocktail List Development
- Listening Skills
- Problem-Solving
Timeline
Sales Associate
RnR Tire Express
08.2023 - 05.2024
Bartender/ Bar Manager
Alchemy
08.2019 - 07.2023
Server/Bartender
Bulldog Burger Company
12.2018 - 08.2019
Host/Server/Bartender/Dining Room Supervisor
Harvey’s
04.2014 - 12.2018
Some College (No Degree) - Computer Science
Mississippi State University