Michael Shourd
Walworth,WI
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Walworth Cellars
03.2016 - 02.2024
- Stocked and cleaned shelves to maintain store visual appeal, assist and recommend products to customers, and ringing and accepting payment for orders.
- Assist in ordering beer, wine, and liqueur.
- Entering new products into inventory and price based on recommended margins.
Bartender
Longhorn Steakhouse
04.2014 - 12.2015
- Served customers both at the bar and tables within the bar area.
- Making and pouring of drinks for servers for the restaurant.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bar Manager and Bartender
Buckhead Steak House
02.2013 - 05.2014
- Closed out cash register and prepared cashier report at close of business.
- Closed the front and back of house.
- Ordered supplies and product for the bar.
- Hiring and firing of waitstaff.
Server
The Loft Columbus
08.2012 - 04.2013
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Outback Steak House
06.2010 - 08.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Made and pour drinks for servers.
Server
Applebees
06.2008 - 03.2010
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bar Manager
Fire2Fork
03.2024 - Current
- Inventory management, creating drink specials and bar upkeep.
Education
High School Diploma -
Hardaway High School
Columbus, GA05.2008
Skills
- Wine, beer, and liquor knowledge
- Store Opening and Closing
- Goal-Oriented
- Exceptional customer service
- Problem-solving skills
Certification
Hospitality/Beverage Specialist
Timeline
Bar Manager
Fire2Fork
03.2024 - Current
Sales Associate
Walworth Cellars
03.2016 - 02.2024
Bartender
Longhorn Steakhouse
04.2014 - 12.2015
Bar Manager and Bartender
Buckhead Steak House
02.2013 - 05.2014
Server
The Loft Columbus
08.2012 - 04.2013
Bartender
Outback Steak House
06.2010 - 08.2012
Server
Applebees
06.2008 - 03.2010
High School Diploma -
Hardaway High School
Similar Profiles
Kendrah FriendKendrah Friend
CNA at Walworth County Care CenterCNA at Walworth County Care Center
Damaine JamesDamaine James
Corrections Officer at Walworth County Sheriff's OfficeCorrections Officer at Walworth County Sheriff's Office
Todd NeumannTodd Neumann
Communications and Emergency Management Captain at Walworth County Sheriff's OfficeCommunications and Emergency Management Captain at Walworth County Sheriff's Office