John Smith
Houston,TX
Summary
IT professional with commitment to high standards and results-driven approaches. Proven ability to streamline IT operations and support organizational goals. Known for fostering team collaboration and adapting to dynamic environments. Proficient in strategic planning, system integration, and problem-solving.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT Operations Manager
Axiom Space
Houston, TX
02.2022 - 09.2025
- Manage the IT Support Services team in all IT disciplines including help desk, desktop support, C-Suite, audio video support, asset inventory, service delivery and other infrastructure areas. Responsible for all management responsibilities in assigned areas such as financial management, resource management, performance management, project definition and execution to meet the mission of the group, and ongoing operations.
IT Manager
Houston ISD
Houston, TX
06.2014 - 02.2014
- Oversee and manage desktop support team and assist with the design, implementation, delivery, monitoring and administration of IT services and technologies to the department. Lead others in research and analysis to develop creative and innovative solutions regarding processes, directions and methodologies while ensuring effective staffing, resource utilization, and needs assessment of projects and balancing the workload of staff. Select, develop and evaluate personnel to ensure efficient development and operation of IT services, products and systems. Directly accountable for professional and technical development of direct reports.
IT Manager
JP Morgan Chase
Houston, TX
05.1996 - 06.2014
Multiple disciplines and roles within Trust Operations, Private Banking and Corporate Technology:
- IT Operations Manager
- Infrastructure Business Analyst
- Risk and Resiliency Analyst
- Certified Help Desk Manager
Education
High School Diploma -
Klein High School
No Degree - Business Administration
Some College
University Of Houston - Downtownundefined
Help Desk International
Skills
- IT infrastructure management
- Incident management
- IT risk management
- ITIL framework
- IT service management
- Business analysis
- Technical leadership
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Reliability
- Effective communication
- Relationship building
- Decision-making
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Business process improvement
- Interpersonal communication
- Continuous improvement
- Department management
- Technical support
- Performance metrics
- Operational reporting
- IT infrastructure proficiency
Certification
ITIL v4
Timeline
IT Operations Manager
Axiom Space
02.2022 - 09.2025
IT Manager
Houston ISD
06.2014 - 02.2014
IT Manager
JP Morgan Chase
05.1996 - 06.2014
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Help Desk International
High School Diploma -
Klein High School
No Degree - Business Administration
Some College