Walter Johnson
Las Vegas,NV
Summary
Results-driven Network Professional with five years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Operations Manager
MTSolutions Group
10.2025 - Current
- Directed IT operational strategy to enhance service delivery and system reliability.
- Managed cross-functional teams to streamline technology workflows and improve project outcomes.
- Spearheaded implementation of ITIL best practices to optimize incident management processes.
- Developed and monitored key performance indicators to assess team efficiency and effectiveness.
- Oversaw budget planning and resource allocation for IT operations projects, enhancing cost-efficiency.
- Collaborated with stakeholders to align IT initiatives with organizational goals and objectives.
- Mentored junior staff on technical skills and professional development within the IT operations team.
- Evaluated emerging technologies to inform strategic decisions supporting operational improvements.
- Promoted a culture of continuous improvement within the department through regular training sessions and knowledge sharing initiatives among team members.
IT Manager
Nacho Daddy
05.2023 - 08.2024
- Led IT infrastructure projects to enhance system reliability and performance.
- Developed and implemented security protocols to protect company data and assets.
- Managed vendor relationships to ensure optimal service delivery and cost efficiency.
- Oversaw troubleshooting processes to resolve technical issues swiftly and effectively.
IT Security & Network Engineer
Celsius
08.2021 - 05.2023
- Led senior level stakeholders in the installation and implementation of all IT related projects.
- Assembled and installed all IT equipment for 25,000 sq ft office.
- Managed multiple vendors (ISP, low voltage, access control, security cameras and locksmiths).
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
- Delivered network system upgrades on time, under budget and with minimal service interruption.
- Provided consultation and technical services on all aspects of information security.
- Provided network support services for devices such as firewalls, switches, routers and other hardware.
- Organized frameworks for transferring secure data from internal to external and public networks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Network Field Technician\IT Help Desk
West Dermatology
02.2020 - 08.2021
- Sole onsite IT Technician for 6 clinics and 1 corporate office accounting for 300+ users & 500+ endpoints.
- Azure Cloud Administrator - AD created and administered profiles and accounts, also maintaining systems documentation.
- Calibrated new and existing equipment for optimal performance.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Discovered and resolved issues that affected project outcomes.
- Configured and installed wireless controllers, routers and switches.
- Completed remote repairs involving software solutions and hardware repairs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Network Specialist II (Office Lead)
Sage Communications
05.2019 - 02.2020
- Handled numerous network cutovers involving data backups, staging of new equipment, IP scans, rollback plans and the actual installation/configuring of network equipment.
- Removed and replaced malfunctioning components to correct hardware problems
- Using Azure AD created patches and solutions to fix bugs in existing applications.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Oversaw full conversion from Sonicwall to Fortigate firewalls and routers
- Used Connectwise ticketing systems to manage and process support actions and requests
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols
- Worked with outside vendors for fiber installations and service
- Troubleshot hardware and software to determine and rectify network problems
- Traveled to remote office locations to install nodes and data racks
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
Junior Network Administrator
TeleNetwork Partners LTD
12.2016 - 05.2019
- Trained junior members of IT team regarding network security and troubleshooting of data circuits
- Performed multiple cutover migrations for Exchange servers, Cloud 365 and hybrid networks
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Configured internal and external routing protocols
- Using BGP established adjacency's with multiple AS's and checked configurations for possible errors
- Diagnosed and resolved technical software and hardware issues by evaluating and analyzing symptoms
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Education
Bachelor of Science - Information Technology
Full Sail University
Winter Park, FL06-2022
Skills
- IT infrastructure management
- Technology compliance management
- IT financial management
- IT risk mitigation strategies
- Network management
- Effective stakeholder communication
- Strategic IT planning
- IT service management
- Cross-functional collaboration
- Data privacy management
- Operating system oversight
Certification
CCNA
Security+
Timeline
IT Operations Manager
MTSolutions Group
10.2025 - Current
IT Manager
Nacho Daddy
05.2023 - 08.2024
IT Security & Network Engineer
Celsius
08.2021 - 05.2023
Network Field Technician\IT Help Desk
West Dermatology
02.2020 - 08.2021
Network Specialist II (Office Lead)
Sage Communications
05.2019 - 02.2020
Junior Network Administrator
TeleNetwork Partners LTD
12.2016 - 05.2019
Bachelor of Science - Information Technology
Full Sail University