Coordinated multi-stop routes with Dispatch Track to cut idle time and keep appointments on schedule, boosting on-time arrivals and customer satisfaction.
CONSTRUCTION WARRANTY CUSTOMER SERVICE REP
TOLL BROTHERS
Reno, NV
01.2017 - 10.2021
Leverage expertise in managing and coordinating trades' crews and operations within warranty guidelines.
Drove rapid diagnosis and resolution to home owners' issues and needed repairs and ensured timely completion of all projects.
Command trade supervision, planning and scheduling of warranty work, daily safety, and quality inspections.
Use computer-based programs to track, plan and complete warranty items.
Performed regular and preventative maintenance on parts and equipment at homes and facilities.
Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
DELIVERY DRIVER/WAREHOUSE
LA Z BOY FURNITURE
Reno, NV
01.2015 - 10.2017
Front line professional with excellent communication and customer service interaction and coordination, delivering and assembling furniture in an efficient and polite manner.
Coordinating traffic conditions and planning each route based on road safety.
Conducted quality inspections, authored safety documents, performed safety tailgates, and ensured timely completion of all projects and customer satisfaction.
PAINTER, RESIDENTIAL AND COMMERCIAL
Pav's Custom Painting
Quincy, CA
01.2011 - 10.2015
Communicate with clients to identify painting requirements, color schemes, pay rates, inventory and supplies, safety evaluation and ensuring proper safety equipment for painters and client.
Evaluating surfaces and coordinating prep work such as washing, filling holes and cracks, drywall, sanding, primer, etc.
AVIATION ORDNANCEMAN
United States Navy
U.S.A
01.2001 - 01.2005
Demonstrated expertise in the application of advanced techniques used for testing, repairing and installing aviation-related weapons systems components such as missiles launchers, bombs racks, gun turrets.
Ensured all safety procedures were followed when handling ammunition and explosives.