Summary
Overview
Work History
Education
Skills
Timeline
Generic

John S. N. Santos

Barrigada

Summary

Accomplished plumber with extensive experience at Guam Department of Education, specializing in plumbing repairs and piping installation. Proven ability to resolve emergency situations swiftly while mentoring junior staff. Skilled in blueprint reading and team collaboration, consistently delivering high-quality results and enhancing customer satisfaction through effective communication and problem-solving.

Experienced with installing, repairing, and maintaining plumbing systems. Utilizes advanced troubleshooting techniques to resolve issues efficiently. Knowledge of industry standards and safety protocols ensures high-quality service and compliance.

Professional with substantial hands-on experience in plumbing, offering solid track record of diagnosing and repairing complex plumbing issues. Highly reliable team player with strong focus on collaboration and adaptability to changing project needs. Proficient in pipe installation, maintenance, and troubleshooting while ensuring compliance with safety and building regulations. Known for delivering results and maintaining high standards in all tasks.

Overview

31
31
years of professional experience

Work History

Plumber II

Guam Department Of Education
12.2022 - Current
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Measured, threaded, and cut materials to correct angles.
  • Selected type and size of piping required for each project.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Mentored junior plumbers, sharing industry expertise to improve overall team performance.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Inspected sewers and piping systems to assess quality and condition.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Filled pipe systems with water and air to determine location of leaks.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Completed projects within budget constraints by accurately estimating material costs and labor hours.

Installer/Supervisor

Tanks-A-Lot
06.1998 - 01.2016
  • Laid out materials and system components to prepare for installation.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Operated tools, equipment, and machinery according to safety standards.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Installed complete systems at new residential and business construction sites.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Expedited installation times with efficient scheduling and coordination of resources.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

Installer/Delivery Driver

Sears Guam Corporation
10.2009 - 03.2011
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.

Plumber

Dick Pacific Construction
07.1994 - 04.1998
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
  • Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
  • Complied with state plumbing codes throughout duration of each project.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
  • Enhanced team productivity with effective communication and collaboration during complex projects.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Adapted quickly to new plumbing technologies, staying ahead in industry.
  • Ensured safety on job sites by enforcing strict adherence to health and safety protocols.
  • Trained new plumbers in best practices, enhancing team efficiency and service quality.
  • Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
  • Streamlined inventory management, ensuring availability of essential parts for each project.

Education

High School Diploma -

Inarajan High School
433 Belen Ave, Inalahan Guam 96915
05-1995

Skills

  • Plumbing repairs
  • Piping installation
  • Skilled with both hand and power tools
  • Drainage systems repair
  • Hand and power tools
  • Troubleshooting
  • Remodels and new construction
  • Continuous learning commitment
  • Equipment operation
  • Pipe cutting precision
  • Blueprint reading
  • Emergency response
  • Sewer line inspection
  • Team collaboration aptitude
  • Waste disposal system expertise
  • Piping material selection

Timeline

Plumber II

Guam Department Of Education
12.2022 - Current

Installer/Delivery Driver

Sears Guam Corporation
10.2009 - 03.2011

Installer/Supervisor

Tanks-A-Lot
06.1998 - 01.2016

Plumber

Dick Pacific Construction
07.1994 - 04.1998

High School Diploma -

Inarajan High School

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