Proficient in staff training and performance evaluation, delivering strong customer experiences. Committed to leveraging expertise in profitability enhancement and operational excellence to drive impactful results.
Overview
19
19
years of professional experience
Work History
General Manager
Sinkula Investments
Edgewood, Kentucky
10.2023 - Current
Transformed 5 low-performing stores over 3 years into profitable locations through targeted support and strategic initiatives.
Enhanced profitability at Turfway location through focused training and strategic staffing adjustments.
Developed Alexandria location into a training store within 5 months, enhancing operational capabilities and staff readiness.
Trained 10 managers in 2025, including 4 general managers.
District Manager
Sandbox VR
San Francisco, California
06.2022 - 10.2023
Supported startup growth by opening 9 stores within one year and overseeing up to 12 locations at once.
Trained teams on store operations, customer service, technical skills to enhance overall performance.
Achieved strong profitability and elevated customer experience through effective management strategies.
Management Supervisor
Sinkula Investments
Edgewood, Kentucky
07.2007 - 06.2022
Continued advancement took me from Shift Supervisor to District Manager beginning in 2018 until my departure in 2022.
In 2015 was named the 6th best GM in the Wendy's System out of 6000 locations.
Facilitated recruitment, interviewing, and onboarding processes for new employees, enhancing team effectiveness.
Conducted performance evaluations to provide feedback and support development.
Compiled weekly reports detailing departmental operations and tracking progress against goals to inform strategic decision-making.