John Stagaman

Supporting channel partners and implementation of delivery partner programs. Collaborating with Ivanti teams in development of program materials, program scorecards and dashboards, and rollout to the partner community.

• Built strategic account relationships by providing recommendations and proactive advice through all phases of implementation life cycles to ensure key enterprise partner success in building applications and services on the Cherwell platform.
• Assessed business, product, and technical challenges strategically to help our partners take advantage of the Cherwell platform.
• Provided remote and onsite coaching, implementation design assistance, and deep technical review of partner technical initiatives.
• Represented Cherwell within partner environments and drove discussions with senior personnel regarding use of Cherwell solutions to deliver business benefits targeted by the MSP/SI.
• Acted as the partner's voice within Cherwell to escalate problems and to drive prioritization of business needs.

• ITSM Process Implementation from initial assessment and gap analysis, solution design, and project planning, to system delivery and deployment.
• Cherwell Service Management configuration and implementation.
• Client process review and redesign.

• ITSM Process and Implementation Consulting.
• Cherwell Service Management configuration and implementation.
• HPE Service Manager deployment and migration of classically tailored systems to HPE-SM Codeless / Process Designer.
• UCMDB and Release Control Integration and Configuration.
• HP ServiceDesk migration to HP Service Manager.
• Extensive training experience targeting HPSM delivery partners in North America, EMEA, and APJ.