Tiffany Starling
Wilson,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong investigative skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Personal Lines Account Manager
John Hackney Agency, Inc
11.2022 - Current
- Educated clients on insurance policies and procedures.
- Researched and identified potential new markets.
- Analyzed customer needs to provide customized insurance solutions.
- Monitored customer feedback and identified areas of improvement.
- Analyzed risk factors to recommend appropriate coverage levels.
- Negotiated contracts and terms of sale with potential customers.
NC Team Lead
Choice Insurance Agency
08.2019 - 10.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Set team and individual KPIs and provided regular, actionable feedback.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Built strong relationships with customers through positive attitude and attentive response.
Licensed Sales Agent
State Farm
03.2017 - 08.2019
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
Education
Property, Casualty, Health, Life Licensed -
NC Department of Insurance
04.2017
High School Diploma -
Southern Nash High School
Bailey, NC06.2015
Skills
- Problem Anticipation and Resolution
- Goal Setting
- Multitasking and Prioritization
- Customer Relations
- Strategic Planning
- Client Relations
- Acquisition and Retention Strategies
- Verbal and Written Communication
References
- Phillip Thomas, Owner of Phillip Thomas State Farm | 919-358-0167
- Christy Proctor, Owner of Chick-fil-A Wilson | 252-315-9699
- Tonya Sanchez, Former Training Manager at Choice Insurance | 757-342-3503
Timeline
Personal Lines Account Manager
John Hackney Agency, Inc
11.2022 - Current
NC Team Lead
Choice Insurance Agency
08.2019 - 10.2022
Licensed Sales Agent
State Farm
03.2017 - 08.2019
Property, Casualty, Health, Life Licensed -
NC Department of Insurance
High School Diploma -
Southern Nash High School
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