John Stephens
Oklahoma City
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Hospital Coordinator
Mckeeson
Oklahoma City
03.2023 - Current
- Facilitated communication between departments to ensure project alignment.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Developed and maintained effective relationships with internal and external staff.
- Track, manage and bill monthly for emergency deliveries.
- Developed strategic plans to align services with customer's needs.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to customer's concerns and needs.
Delivery Driver/Logistics
Linen King
Oklahoma City
07.2012 - 03.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with the plant owner to improve plant and customer relations.
- Worked with colleagues to improve efficiency of route turnaround.
- Worked with the plant owner and multiple facilities to improve stock level control.
- Worked with the plant owner with coaching the team when nessasarry.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Assistant Manager
Popeye's Restaurants
Oklahoma City
01.2011 - 07.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and developed staff on customer service techniques and operational procedures.
- Monitored compliance with health and safety regulations in food preparation areas.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
General Manager
McDonald's
OKLAHOMA CITY
08.2007 - 08.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Oversaw financial transactions and ensured accurate cash handling procedures.
- Led team meetings to discuss performance goals and address challenges.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
High School Diploma -
Midwest City High School
Midwest City, OKSkills
- Salesforce management
- Effective communication
- Team collaboration
- Time management
- Team leadership experience
- Strategic planning
- Quality assurance monitoring
- Continuous improvement mindset
- Multitasking Abilities
- Problem-solving
- Customer service
- Goal setting
- Staff management
- Team building
- Teamwork and collaboration
Timeline
Hospital Coordinator
Mckeeson
03.2023 - Current
Delivery Driver/Logistics
Linen King
07.2012 - 03.2023
Assistant Manager
Popeye's Restaurants
01.2011 - 07.2012
General Manager
McDonald's
08.2007 - 08.2010
High School Diploma -
Midwest City High School