John Stepp
ELIZABETH,Indiana
Summary
Punctual and honest Cashier with solid background in service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Dedicated cashier and server with six years of experience in Country Market establishments. Professional when answering customers' questions and recording order information. Service-oriented with quick delivery of hot food and Deli items. Trustworthy and dedicated Supervisor with 27 years of experience serving customers and operating register. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
28
28
years of professional experience
Work History
Clerk/Cashier Assistant
Ole McDonnell's/Bubba's Place Country Market
Newburg , MD
07.2021 - 05.2022
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Increased access to inventory by supporting merchandise stocking and search efforts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Learned Deli and Line Cook positions and provided backup at key times.
- Lifted up to 40 pounds at once and used handtruck to move heavier loads.
Clerk/Cashier Assistant
Cobb Island Market DBA "Bob's Market"
Cobb Island , MD
01.2015 - 09.2021
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Table Games Dealer/Supervisor
Station Casinos
Las Vegas , NV
12.1988 - 04.2009
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Education
Some College (No Degree) - Pre-Nursing
NLV Community College
North Las Vegas, NVSome College (No Degree) - Accounting And Computer Science
Moorhead State University (Minn. State Univ. Sys.
Moorhead, MNGED -
Mandan Senior High School
Mandan, ND01.1980
Skills
- Feedback Acceptance
- Hygiene Standards
- Product Location
- POS Systems
- Credits and Refunds
- Inventory Stocking
- Basic Math
- Till Balancing
- Work Task Prioritization
Additional Information
United States Army veteran 1979-1985. Honorably discharged from Active Duty 1982, Honorably separated from inactive and active duty components US Army Reserves 1985. Served domestically and in Foreign locations with no declared conflict service.
Timeline
Clerk/Cashier Assistant
Ole McDonnell's/Bubba's Place Country Market
07.2021 - 05.2022
Clerk/Cashier Assistant
Cobb Island Market DBA "Bob's Market"
01.2015 - 09.2021
Table Games Dealer/Supervisor
Station Casinos
12.1988 - 04.2009
Some College (No Degree) - Pre-Nursing
NLV Community College
Some College (No Degree) - Accounting And Computer Science
Moorhead State University (Minn. State Univ. Sys.
GED -
Mandan Senior High School
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