John Stocker
Freeport,IL
Summary
Accomplished professional specializing in customer service and kitchen design. Known for effective problem solving and attention to detail, delivering tailored solutions that enhance customer satisfaction.
Overview
17
17
years of professional experience
Work History
Insides Sales/Kitchen Design
Builders FirstSource
Monroe, Wisconsin
12.2016 - Current
- Resolved customer issues through knowledgeable, friendly service to enhance satisfaction.
- Efficiently prioritized and organized tasks to achieve service objectives.
- Promptly identified customer needs to deliver tailored solutions.
- Provided excellent service during face-to-face interactions and phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized knowledge and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized design software as well as tools for communication and presentations.
Office Manager
Friedenbach and Associates
Freeport, Illinois
07.2009 - 12.2016
- Managed daily office operations and ensured smooth workflow
- Coordinated all appointments and served as primary contact for clients, ensuring effective communication.
- Supported budget management by tracking expenses and processing invoices to maintain financial accuracy.
- Organized filing system for records, correspondence, and documents, enhancing retrieval efficiency.
- Performed general bookkeeping duties such as reconciling bank statements.
- Utilized proprietary software for the appraisal trade, along with Quickbooks and various Office software.
- Researched property history through local and county assessors' offices.
Education
Bachelor of Science - Industrial Technology
Illinois State University
Normal, IL05-2002
Skills
- Design software
- Client relationship management
- Customer service
- Budget management
- Office management
- Records management
- Quality assurance
- Problem solving
- Time management
- Multitasking
- Attention to detail
- Interpersonal communication
- Communication skills
- Flexible and adaptable
Timeline
Insides Sales/Kitchen Design
Builders FirstSource
12.2016 - Current
Office Manager
Friedenbach and Associates
07.2009 - 12.2016
Bachelor of Science - Industrial Technology
Illinois State University