Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

John Stone

Gray Court,SC

Summary

Dynamic professional with a proven track record at Sterilite, specializing in staff scheduling and operational management. Expertise in process optimization and technical troubleshooting led to enhanced employee performance and increased customer satisfaction. Committed to driving results and fostering collaboration within teams.

Overview

7
7
years of professional experience

Work History

Assistant Shift Supervisor

Sterilite
Clinton, SC
07.2022 - Current
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Trained, managed and motivated employees to promote professional skill development.
  • Managed daily operations, and IT.
  • Planned and established work schedules, assignments and production sequences to meet production goals.
  • Coached staff on strategies to enhance performance.
  • Identified appropriate solutions to minimize issues and quickly solve problems.

Owner

The Sourcing Stones
Gray Court, SC
01.2018 - 07.2022
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed store errands and other essential duties.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CAD/Project Coordinator

Closet Pro
Anderson, SC
03.2018 - 03.2020
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Identified project needs by reviewing project objectives and schedules.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
  • Used control tools to update and monitor project schedules.
  • Produced status reports for customers and senior management.
  • Assessed, monitored and reported on work progression.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.

Education

GED -

University of South Carolina
Columbia, SC
06-1998

Skills

  • Staff scheduling and operational management
  • Employee training and performance coaching
  • Process optimization and technical troubleshooting

Affiliations

  • i am an active member of my family
  • i am a husband
  • i am a father
  • i am an active member of my community
  • i love sports especially basketball
  • I am an avid Star Wars builder and collector

Timeline

Assistant Shift Supervisor

Sterilite
07.2022 - Current

CAD/Project Coordinator

Closet Pro
03.2018 - 03.2020

Owner

The Sourcing Stones
01.2018 - 07.2022

GED -

University of South Carolina

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John Stone