John Storey
Wichita,KS
Summary
Restaurant operations leader with experience supervising teams, improving customer service, and managing inventory control. Skilled in shift execution, food safety compliance, and maintaining steady service flow.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Manager on Duty
Pizza Hut
wichita, KS
10.2022 - Current
- Supported pizza hut shift operations and assisted team members during service.
- Monitored food quality and followed pizza hut safety standards.
- Handled cash transactions and point-of-sale orders for customer purchases.
- Resolved customer concerns and delivered friendly service at pizza hut.
- Completed opening and closing tasks across restaurant floor.
- Checked inventory levels and reported supply needs management.
- Supervised Pizza Hut shift operations and supported team members during service.
- Monitored food quality and upheld Pizza Hut safety standards.
- Managed cash handling and point-of-sale transactions for customer orders.
- Coordinated opening and closing procedures across the restaurant floor.
- Resolved customer concerns and maintained friendly service at Pizza Hut.
- Checked inventory levels and communicated supply needs to management.
- Assigned specific tasks to each crew member to enhance workflow efficiency. and kept work areas organized.
- Implemented and monitored cleanliness standards throughout the kitchen and dining areas. throughout the kitchen, dining, and prep areas.
- Conducted training sessions for new employees to ensure understanding of job duties and company policies. on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Created schedules for staff members according to business needs.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed and implemented strategies to enhance customer satisfaction ratings.
- Analyzed daily sales reports to assess performance and identify improvement opportunities. to identify areas of improvement.
- Investigated incidents reported by customers or staff members.
- Maintained accurate payroll records to track employee hours and ensure timely payments. for accurate tracking of hours worked by staff members.
- Addressed employee relations issues, including disciplinary actions and conflict resolution. such as disciplinary action or terminations.
- Facilitated regular team meetings to discuss operational challenges and solutions. to discuss operational issues.
- Analyzed data from customer surveys and implemented changes accordingly.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated tasks among team members according to their strengths and abilities.
- Addressed customer inquiries regarding product details, pricing, and availability. regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, set priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
Kitchen Lead
fort worth federal correctional facility
Fort Worth, Texas
11.2007 - 05.2022
- Coordinated food preparation and tray assembly for correctional facility operations
- Enforced sanitation standards and USDA food safety procedures
- Verified food preparation and cooking standards to uphold quality and safety compliance.
- Inspected meals for quality, portioning, and security compliance
- Trained kitchen workers on equipment use and safe handling
- Trained new employees in food safety protocols and kitchen operations.
- Monitored inventory levels and requested supplies to maintain operational efficiency
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Directed cleanup tasks and secured kitchen areas to ensure safety and readiness for next service
Owner
Js Remodeling
Reno, Nevada
05.2005 - 04.2007
- Directed residential and commercial construction operations for S&L Construction.
- Managed daily operations, hiring and training staff to build a skilled team.
- Oversaw project budgets and purchasing to ensure financial accuracy and resource availability.
- Coordinated client meetings, estimates, and contract details.
- Enforced safety practices and jobsite compliance standards.
- Supervised quality control across framing, finishing, and repairs.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms, enhancing brand identity and driving revenue growth.
Kitchen Manager
Red Lobster
wichita, KS
02.2002 - 08.2005
- Directed daily kitchen operations, including meal prep, cooking methods, portion control, and plate presentation.
- Oversaw meal preparation and watched food handling to support safety.
- Monitored food production processes to support high quality standards at each stage of prep.
- Inspected prep stations to ensure quality and compliance with Red Lobster standards.
- Coordinated kitchen workflow with front-of-house service needs.
- Resolved kitchen issues and supported staff during busy meal periods.
- Trained kitchen staff on food safety and sanitation procedures.
- Monitored sanitation practices so employees followed the health department regulations.
- Fostered collaboration among kitchen staff through open communication to enhance workflow efficiency.
- Inspected equipment regularly to identify repair or replacement needs.
- Monitored inventory levels to ensure sufficient supplies for meal preparation and rotated ingredients to prevent spoilage.
- Completed weekly inventory counts for food items stored in refrigerators and freezers.
- Received and organized food ingredients to streamline kitchen operations, and rotated paper goods and food ingredients.
- Used preparation and cooking methods to create menu items from recipes.
- Used learning tools and programs to maintain knowledge of food products, promotions, and sales functions.
- Provided feedback during tasting sessions to help refine existing dishes and develop new ones.
- Evaluated employee performance through work habits, customer attitude, and compliance with company policy.
- Guided staff on job performance and addressed disciplinary issues to maintain a positive work environment.
- Provided leadership insight and mentoring to newly hired employees on company programs.
- Distributed food to service staff for prompt customer delivery.
- Provided leadership insight and mentoring to newly hired employees on company programs.
- Distributed food to service staff for prompt customer delivery.
Owner
S&L Construction
Jamestown, ks
08.1998 - 02.2002
- Managed daily operations of a business, including hiring and training staff.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw project budgets, invoices, and material purchasing.
- Coordinated client meetings, estimates, and contract details.
- Enforced safety practices and jobsite compliance standards.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Implemented quality assurance processes to ensure product excellence.
- Mitigated business risks by working closely with staff members and assessing performance.
Manager on Duty
Pizza Hut
Beloit, Kansas
05.1995 - 09.1998
- Supervised Pizza Hut shift operations and supported team members during service.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored staff performance and provided constructive feedback, enhancing customer service quality.
- Resolved customer concerns and maintained friendly service at Pizza Hut.
- Resolved customer complaints and issues promptly, fostering customer satisfaction and loyalty.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Interacted with customers regularly to ensure their needs were met.
- Responded to customer questions regarding products, prices and availability.
- Handled employee relations issues such as disciplinary action or terminations.
- Trained new employees on company policies, job duties, and performance expectations.
- Delegated tasks to team members based on individual strengths, maintaining organized work areas.
- Coordinated opening and closing procedures across the restaurant floor.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Investigated incidents reported by customers or staff members.
- Ensured compliance with safety regulations, company policies, and procedures.
- Monitored inventory levels to ensure sufficient stock for operations. and communicated supply needs to management.
- Maintained inventory levels by ordering supplies.
- Enforced cleanliness standards throughout the kitchen, dining, and prep areas.
- Audited cash registers at the end of each shift for accuracy.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Delegated work to staff, set priorities and goals.
- Monitored food quality and upheld Pizza Hut safety standards.
- Resolved customer complaints in a professional manner.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Provided guidance and support to team members when needed.
- Assigned tasks to employees and monitored progress of projects.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Formed and sustained strategic relationships with clients.
Education
Associate of Science - Drafting
University Nevada Reno
Reno, NVSkills
- Cash handling
- POS systems
- Inventory control
- Inventory ordering
- Food safety
- Quality assurance
- Waste reduction
- Shift scheduling
- Workforce planning
- Staff training
- Onboarding programs
- Team supervision
- Team building
- Customer service
- Problem solving
- Conflict resolution
- Issue resolution
- Team collaboration
- Employee development
- Talent acquisition
- Talent acquisition
- Continuous learning
- Talent acquisition
Certification
- servsafe
Timeline
Manager on Duty
Pizza Hut
10.2022 - Current
Kitchen Lead
fort worth federal correctional facility
11.2007 - 05.2022
Owner
Js Remodeling
05.2005 - 04.2007
Kitchen Manager
Red Lobster
02.2002 - 08.2005
Owner
S&L Construction
08.1998 - 02.2002
Manager on Duty
Pizza Hut
05.1995 - 09.1998
Associate of Science - Drafting
University Nevada Reno