Jenni Matias
Brooklyn,NY
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Results-driven Manager on Duty with a proven track record of highly productive and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Manager on Duty
Dorado Tacos & Quesadillas
Manhattan, NY
02.2023 - Current
- Audited cash registers at the end of each shift for accuracy.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Maintained inventory levels by ordering supplies as needed.
- Performed administrative tasks such as filing documents or preparing reports.
- Ensured compliance with safety regulations, company policies, and procedures.
- Interacted with customers regularly to ensure their needs were met.
- Assigned tasks to employees and monitored progress of projects.
- Developed strategies to increase customer satisfaction ratings.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Provided guidance and support to team members when needed.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
Concierge
Gabrielle Run
New Jersey, NJ
01.2022 - 12.2022
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Ensured that all customer complaints were addressed in a timely fashion.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Answered guest questions regarding local area, facilities and amenities.
- Maintained guest privacy and building reputation by keeping information confidential.
- Directed incoming calls and messages to appropriate staff or residents.
Cashier
Dorado Tacos & Quesadillas
Manhattan, NY
11.2018 - 05.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inspected items for damage and obtained replacements for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Verified customer identification for alcohol or tobacco purchases.
Cashier
Frutti Yummi
Brooklyn, NY
06.2016 - 06.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Offered every customer immediate and targeted attention to meet needs and promote Frozen yogurt offerings.
- Increased sales by suggesting specific complementary items to customers.
Education
High School Diploma -
William Cullen Bryant High School
Long Island City, NY06.2018
Skills
- POS systems
- Staff mentoring
- Product recommendations
- Customer assistance
- Scanner operations
- Merchandise restocking
- Cash drawer balancing
- Ordering and stocking
- Issue resolution
- Cash register operation
- Training and mentoring
- Returns and exchanges
- Payment processing
- Liquor regulations and compliance
- Inventory management
- Employee training
- Customer service
- Regulatory compliance
- Cash handling
- Team building
- Administrative support
- Operational efficiency
- Safety inspections
- Time management
- Employee engagement
- Staff training and development
- Staff discipline
- Staff management
- Relationship building
- Public speaking
- Verbal and written communication
- Analytical thinking
Timeline
Manager on Duty
Dorado Tacos & Quesadillas
02.2023 - Current
Concierge
Gabrielle Run
01.2022 - 12.2022
Cashier
Dorado Tacos & Quesadillas
11.2018 - 05.2021
Cashier
Frutti Yummi
06.2016 - 06.2018
High School Diploma -
William Cullen Bryant High School