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Hi, I’m
John Stutts
Customer Service Representative
Oceanside,CA
Summary
Experienced Customer Service Representative brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
8
years of professional experience
Work History
ABC Medical Supply
Customer Care Representative
11.2021 - 08.2023
Job overview
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Logged call information and solutions provided into internal database.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
Advanced Diabetes Supply
Customer Service Representative
10.2020 - 10.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Intertek Pharmaceutical Services
Medical Sample Technician
11.2019 - 10.2020
Job overview
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Reduced errors in sample preparation through rigorous quality control measures and detailed documentation.
- Delivered consistent high-quality results in high-pressure situations, meeting tight deadlines without sacrificing accuracy or attention to detail.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality standards.
- Demonstrated a strong commitment to maintaining client confidentiality and adhering to ethical guidelines in the handling of sensitive information.
Education
University of Phoenix , Tempe, AZ
Bachelor of Science from Information Technology
05.2001
Skills
Billing coordination
undefinedSoftware
Windows Explorer
Photoshop
Timeline
Customer Care Representative
ABC Medical Supply
11.2021 - 08.2023
Customer Service Representative
Advanced Diabetes Supply
10.2020 - 10.2021
Medical Sample Technician
Intertek Pharmaceutical Services
11.2019 - 10.2020
University of Phoenix
Bachelor of Science from Information Technology
05.2001
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