John Tepe
Cortlandt Manor
Summary
Highly skilled and business focused ITSM and SIAM professional with over 25 years experience bridging IT and business requirements and needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Global Service and Supplier Lifecycle Lead
WPP
06.2023 - 01.2025
- Established SIAM criteria and benchmarks to determine whether defined vendors and products are fulfilling business expectations.
- Conducted regular audits to maintain compliance with organizational policies and expected outcomes.
- Consistently supported, validated and represented business interests for SOX compliance for audit oversight.
Global IT Operational Change Management Lead
WPP
04.2017 - 06.2023
- Streamlined organizational restructuring efforts for smoother transitions, utilizing deep understanding of business needs and employee concerns.
- Implemented robust governance structures to ensure consistency in approach across all facets of the organization''s transformation journey.
- Mitigated potential project risks through thorough analysis and proactive planning, ensuring minimal disruption to ongoing business operations.
- Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives.
- Consistently reduced year after year the number of change events that culminated in degrees of failure or system downtime.
NA Service Introduction & Change Manager
WPP
08.2015 - 06.2023
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
- Designed processes and systems supporting business needs before, during and after transitions.
Windows 7 Senior Project Manager
Unisys
10.2013 - 05.2015
- Responsible for the deployment, application compatibility for Windows 7 desktop at NY City Transit.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Education
Bachelor of Arts - American History
Franklin Pierce College
Rindge, NHSkills
- Vendor relationship management
- Communication
- Supplier relationship management
- Team direction
- Business requirements
Certification
Masters Certificate Microsoft Systems Design and Security
Timeline
Global Service and Supplier Lifecycle Lead
WPP
06.2023 - 01.2025
Global IT Operational Change Management Lead
WPP
04.2017 - 06.2023
NA Service Introduction & Change Manager
WPP
08.2015 - 06.2023
Windows 7 Senior Project Manager
Unisys
10.2013 - 05.2015
Bachelor of Arts - American History
Franklin Pierce College