Summary
Overview
Work History
Education
Skills
Accomplishments
Other Experience
Hobbies and Interests
Timeline
Generic

Nancy Thomas

Levittown,PA

Summary

Full-Time Teller within PNC's Retail Branch organization focusing on building relationships and exceptional customer service.

Overview

36
36
years of professional experience

Work History

Part-Time Bank Teller

PNC Bank
11.2016 - Current
  • Deliver customer experience which promotes financial well-being and customer loyalty
  • Built positive relationships with multiple small business and personal banking clients
  • Process a variety of customer interactions which include cash/check withdrawals, processing foreign currency orders, savings bonds, check orders, change of client information such as address changes; Process cashier's checks; GL credit and debit memos; mortgage, auto and home loan payments
  • Balance weekly ICI machine by adding cards and updating system
  • Cash balance teller drawer every night to maintain zero balance
  • In charge of ordering all supplies for the branch on a weekly basis
  • Act as teller lead backup when teammate is out, being responsible for the cash vault and ordering money for the branch
  • Assist bankers with certain customer transactions
  • Educate customers on alternatives available for their financial interactions
  • Identify opportunities through meaningful conversations with customers, by utilizing the customer insights tool, and making appropriate referrals to branch staff or PNC investment and ecosystem partners
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Educate customers on options for managing financial transactions by leveraging technology, tools and resources such as ATM and mobile deposits through PNC.com
  • Ensure teller and branch daily operations and maintenance transactions are completed in an efficient, accurate & timely manner
  • Adhere to PNC policies and procedures, demonstrating sound judgment within established limits.

Guest Relations Hostess

Sesame Place
05.2015 - 01.2016
  • Provide exemplary service to guests and team members
  • Accurately process monetary transactions to ensure accuracy and accountability following proper cash handling procedures
  • Sell general admissions and parking lot tolls
  • Work the guest arrival turnstiles, validating tickets for guest park entrance
  • Process reservation products and search for guest orders
  • Handle Will Call requests
  • Handle guest service matters in a timely manner
  • Direct cars, buses and other motor vehicles in parking lot
  • Provide accurate answers to guest questions
  • Maintain a professional appearance and perform and complete assigned tasks from management.

Food Services

Neshaminy School District
01.2006 - 01.2008
  • Part-time Food Services for elementary and middle school students

Data Processor

GNC Corporation
01.1991 - 01.1993
  • Processed payroll and customer order information for regional stores

Sr. Payroll Production Clerk

Automatic Data Processing (ADP)
01.1988 - 01.1989
  • Processed over 500 payrolls per day while meeting courier deadlines
  • Managed quality control efforts through trouble-shooting and resolving data errors generated by clients, systems, or office personnel
  • Received, edited and balanced payroll information utilizing genesis on-line application system.

Education

Business Information Technology 900 credit hour course -

Computer Tech
Pittsburgh, Pa
10.1989

Various courses including Creative Writing, Sign Language, FORTRAN, etc. -

Community College
Allegheny County, Pa
01.1987

Skills

  • Microsoft Office
  • Effective Communication
  • Social Media
  • Problem Solving
  • Customer Needs Assessment
  • Organization and Time Management

Accomplishments

Q1 2023 I-LEAD By Example Heroes Award for demonstrating PNC core values for teamwork, communication and customer relationships.

Other Experience

  • Parent volunteer for the Neshaminy High School Gym Night Program 2010-2012, where daughter served as Captain for her freshman, sophomore and junior class.
  • Corresponding Secretary of the Parent Teacher Organization (PTO) for Samuel Everitt Elementary School which also included running the Book Fair and the School Store
  • Director of the annual Talent Show for Samuel Everitt Elementary for 3 years
  • Assistant Softball Coach for MAA
  • Competitive Dance Team Mom for both daughters - Wendy's Dance Studio over 8 years
  • Raising 3 children and caring for sick parent


Hobbies and Interests

Reading, scrapbooking, bowling, mini golf, playing board and video games with family and friends.

Timeline

Part-Time Bank Teller

PNC Bank
11.2016 - Current

Guest Relations Hostess

Sesame Place
05.2015 - 01.2016

Food Services

Neshaminy School District
01.2006 - 01.2008

Data Processor

GNC Corporation
01.1991 - 01.1993

Sr. Payroll Production Clerk

Automatic Data Processing (ADP)
01.1988 - 01.1989

Business Information Technology 900 credit hour course -

Computer Tech

Various courses including Creative Writing, Sign Language, FORTRAN, etc. -

Community College

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