Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John-Thomas Yates II

Gahanna,OH

Summary

Motivated and solutions-driven professional transitioning into IT support, with a strong background in leadership, operations, and team development. Skilled in troubleshooting, end-user support, system navigation, and process improvement. Adept at learning new technologies and applying excellent communication and problem-solving abilities to technical environments. Currently pursuing IT certifications to enhance technical foundation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Tournant Manager

New Albany Country Club
04.2024 - Current
  • - Provide versatile support across kitchen stations and manage kitchen technology tools to ensure seamless service.
  • - Assist with inventory tracking and ordering through digital systems, resolving minor hardware and software issues.
  • - Collaborate with team members to maintain high service standards and support smooth operational flow across departments.
  • - Troubleshoot and report POS and kitchen display system issues, contributing to timely tech resolutions with vendors and internal IT.

Kitchen Manager / Assistant Manager

The Goat
02.2021 - 10.2021
  • - Reopened kitchen operations post-COVID, including tech-driven scheduling, prep systems, and staff onboarding.
  • - Collaborated with vendors and managed inventory via digital ordering platforms, resolving occasional system issues.
  • - Supported training of a new General Manager, including digital systems familiarization and troubleshooting basics.

General Manager

Smashburger
08.2014 - 12.2019
  • - Led a 30-person team and oversaw all systems-related operations, including POS troubleshooting and back-office support.
  • - Managed scheduling, payroll, and vendor platforms; served as first point of contact for resolving tech-related issues.
  • - Planned and executed events, coordinating logistics and resolving technical needs related to payment and staffing systems.

Education

Associate Degree - Information Technology

Columbus State Community College
Columbus, Oh
01.2026

High School Diploma -

Gahanna Lincoln High School
Gahanna, Oh
06.2015

Skills

  • Hardware diagnostics & repair
  • Windows & macOS troubleshooting
  • Network configuration (LAN/WAN)
  • Office 365 & Google Workspace
  • Remote desktop tools (Team Viewer, Any Desk)
  • POS systems & troubleshooting
  • Ticketing systems (ServiceNow, Zendesk – familiarity)
  • Software installation & configuration
  • Resource allocation
  • Trend analysis
  • Data analysis

Certification

  • CompTIA A+ (in progress)
  • ServSafe | 2019-04 – 2024-04
  • Google IT Support Certificate (planned)

Timeline

Tournant Manager

New Albany Country Club
04.2024 - Current

Kitchen Manager / Assistant Manager

The Goat
02.2021 - 10.2021

General Manager

Smashburger
08.2014 - 12.2019

Associate Degree - Information Technology

Columbus State Community College

High School Diploma -

Gahanna Lincoln High School

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