Patrick Sterling
Santa Barbara,CA
Summary
Technical Support Specialist with hands-on experience installing, configuring, and troubleshooting hardware systems, IoT devices, VR tracking systems, Windows endpoints, networking equipment, and mission-critical field deployments. Strong background in remote diagnostics, Tier 1/2 escalations, system imaging, and customer training. Adept at working in fast-moving, high-stakes environments requiring accuracy, professionalism, and clear communication. Experienced with domestic and international on-site installations.
Overview
4
4
years of professional experience
Work History
Operations Technician
WorldViz
08.2024 - Current
- Configure and test Windows systems and virtual reality hardware prior to shipment. Image computers, download and license software, and ensure additional hardware is functional. Travel to installation sites domestic and international to install systems, and train end users on system functionality. Test, configure, and install projectors, computers, VR headsets, networking equipment (wired and wireless), sound systems, IoT devices, and biomedical data acquisition systems. Use power tools and adhere to strict standards of completion
Remote Support Specialist
CIO Solutions
11.2023 - 08.2024
- Provide support to end users via phone and email, communicate with principals, troubleshoot physical and cloud computer infrastructure issues, work with escalations teams to handle ticket count, initial hardware configuration. Troubleshoot hardware, OS and third-party application issues. Document time spent, steps taken and outcome in ticketing system. Respond to “code-red” widespread issues in a prompt and efficient manner, prioritizing essential infrastructure and security
Installation Technician - Contractor
WorldViz
05.2022 - 11.2023
- Configure and install high-end virtual reality systems at client locations. Optimizing machine settings, downloading and licensing proprietary software, light network configuration, and peripheral configuration (specialized equipment for Virtual Reality experiences). Educate clients on the use of installed VR systems and components.
Home Automation and AV Technician
Radis Electric
11.2021 - 05.2022
- Specialized in home automation, lighting control, design, electrical specifications, and network setup. Run network and sound cables, install wall and ceiling mounted speakers. Lutron HomeWorks certified and trained on HWQS and HWQSX systems. Install components, respond to client needs, and program systems accordingly. Sell additional Lutron parts on jobs to increase revenue and enhance integration. Installation of CCTV cameras, IoT devices, and comprehensive sound and entertainment systems.
Education
Associate's Degree - Business
Santa Barbara City College
Santa Barbara, CA11.2025
High School Diploma - General Studies, Dos Pueblos Engineering Academy
Dos Pueblos Senior High School
Goleta, CA03.2017
Skills
- Hardware Diagnostics & Repair
- IoT Devices, Sensors, Displays, Tracking Systems
- Windows Imaging (10/11), Drivers, Firmware
- Tier 1/2 Support & Escalations
- Remote Diagnostics (RMM, VPN, OS Utilities)
- Networking: Ethernet/Wi-Fi Setup, L1–L3 Troubleshooting
- Field Installation & Commissioning
- Power Tools / Mounting / Cable Routing
- Customer Training & Onboarding
- Documentation & SOP Creation
- System Integration (PCs, Projectors, Cameras)
- Preventative Maintenance & QA
Timeline
Operations Technician
WorldViz
08.2024 - Current
Remote Support Specialist
CIO Solutions
11.2023 - 08.2024
Installation Technician - Contractor
WorldViz
05.2022 - 11.2023
Home Automation and AV Technician
Radis Electric
11.2021 - 05.2022
Associate's Degree - Business
Santa Barbara City College
High School Diploma - General Studies, Dos Pueblos Engineering Academy
Dos Pueblos Senior High School