Jose Flores
Dallas
Summary
Data Center Technician with a strong foundation in data center operations and fiber optic troubleshooting. Expertise in hardware installations, cable management, and remote support, contributing to improved reliability and customer satisfaction. Pursuing an Associate Degree in Cybersecurity to further enhance skills in networking and infrastructure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Technician (DCT)
Databank
07.2024 - Current
- Troubleshoot fiber connectivity issues for customer and infrastructure circuits.
- Install, rack, and stack customer equipment according to data center standards.
- Replace defective hardware components including AOCs, DACs, transceivers, and related networking equipment.
- Perform cable management and maintain organized infrastructure to improve reliability and serviceability.
- Provide remote hands support for customers and internal teams.
- Assist with hardware installations, decommissions, and troubleshooting activities.
- Support data center operations while adhering to safety and operational procedures.
Crew Lead / Auditor
Alberto Flores Maintenance
03.2022 - 07.2024
- Created and implemented maintenance procedures to improve operational efficiency.
- Installed and managed commercial sprinkler systems and maintenance projects.
- Configured and installed hardware and software solutions based on customer requirements.
- Trained new employees and provided ongoing coaching for existing team members.
- Coordinated employee schedules and managed work assignments across multiple teams.
- Conducted audits to ensure quality standards and project completion requirements were met.
Warehouse Associate
Target Distribution Center
11.2020 - 03.2022
- Operated forklifts and warehouse equipment to load and unload freight safely and efficiently.
- Maintained communication with management and team members through radio systems.
- Cross-trained in multiple warehouse departments to provide operational support as needed.
- Assisted with inventory movement and logistics operations.
Electronics Technician
We Fix It Phone Repair
01.2019 - 11.2020
- Diagnosed, repaired, and maintained a variety of electronic devices.
- Determined repair requirements and replacement parts needed for successful repairs.
- Tracked inventory levels and sourced essential replacement parts to ensure timely repairs.
- Guided customers through troubleshooting and device setup for optimal user experience.
- Provided customer service and technical support, resolving issues efficiently to enhance customer satisfaction.
- Opened and closed retail operations while maintaining store standards.
Education
Associate Degree - Cybersecurity
Southern New Hampshire University
Hooksett, NH06-2026
High School Diploma -
North Garland High School
Skills
- Data Center Operations
- Rack & Stack Deployments
- Remote Hands Support
- Fiber Optic Troubleshooting
- Network Configuration
- System Monitoring
- Network Connectivity Troubleshooting
- Hardware Installation & Replacement
- AOC & DAC Replacement
- Hardware Diagnostics & Repair
- Structured Cabling
- Cable Management
- Ticketing Systems
- Windows Administration
- Inventory Management
- Customer Support
- Team Leadership
- Spanish fluency
Websites
Certification
Schneider Electric Certification
Timeline
Data Center Technician (DCT)
Databank
07.2024 - Current
Crew Lead / Auditor
Alberto Flores Maintenance
03.2022 - 07.2024
Warehouse Associate
Target Distribution Center
11.2020 - 03.2022
Electronics Technician
We Fix It Phone Repair
01.2019 - 11.2020
Associate Degree - Cybersecurity
Southern New Hampshire University
High School Diploma -
North Garland High School