John Thompson
White Salmon,WA
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in CostPoint and working in 24/7 uptime environment. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15 years of experience in unmanned aviation logistics. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in problem solving and working in 24/7 uptime environment.
Overview
37
37
years of professional experience
Work History
Maintenace Repair Overhaul Support Specialist
Insitu Incorporated
2009.09 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify roots and causes of computer problems.
Senior Intelligence Analyst
United States Marine Corps
1987.04 - 2007.04
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Produced multi-source intelligence reports and products for different agency customers.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Created useful and timely intelligence products to support field operations.
- Coordinated with other intelligence agencies to share information and resources.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Developed standard operating procedures for intelligence operations and activities.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Briefed upper-level personnel on emerging threats.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
General Education
Palomar College
San Marcos, CAManagement of Technical Operations, Aviation Legis
Embry Riddle Aeronautical University
Business Management. GPA: 3.0 Relevant Coursework:
University of Phoenix
48 Semester Hours Major: Space Studies. GPA: 3.34
American Military University
Skills
- Customer Relationship Management
- Technical Assistance
- Debugging
- Call Management
- Data Collection
- Failure Resolution
- Trend Analysis
- Support Services
- Activity Planning
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
National Association of Rocketry Advisory Council Member
Active in the Hobby since 1976. L3 Certified with 30 plus years of experience.
Tripoli Rocketry Association Member since 1992. Level 3 Certified.
United States Retired Marine with 20 years of honorable Service.
Rocketry Mentor
I have been a NASA Student Challenge mentor for the past two years for the Camas High School with great success. The first year in 2022 the team placed 1st in achieving the target altitude prize. The team placed 2nd in 2023 with only a 5 foot difference from placing 1st.
I have been a lief long supporter of the hobby and am proud of how far the hobby has come with great educational success.
Additional Information
I want to support 100 % with achieving success and look forward to seeing how well the teams work together and accomplish the tasks that are ahead of them.
Timeline
Maintenace Repair Overhaul Support Specialist
Insitu Incorporated
2009.09 - Current
Senior Intelligence Analyst
United States Marine Corps
1987.04 - 2007.04
General Education
Palomar College
Management of Technical Operations, Aviation Legis
Embry Riddle Aeronautical University
Business Management. GPA: 3.0 Relevant Coursework:
University of Phoenix
48 Semester Hours Major: Space Studies. GPA: 3.34
American Military University
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