SUNYAH JOHNSON
Redford Township,USA
Summary
Professional with strong background in managing customer relationships and driving client satisfaction. Skilled in addressing medical instrumentation and device repair/maintenance needs, resolving issues, and implementing effective money saving strategies. Valued for collaborative approach, adaptability, and focus on delivering results through teaching and communication. Recognized for reliability and flexibility in hospital and surgical environments.
Overview
12
12
years of professional experience
Work History
Customer Repair Support Specialist
STERIS
12.2024 - Current
- Review and perform basic analysis on repair trending data to identify Customer specific areas of improvement.
- Provide analysis of repair trending and solution delivery to assigned facilities, to support cost savings/cost avoidance and compliance plans are in place for effective Customer operations.
- Lead Proactive Maintenance Inspections (PMI) for service portfolio assets: i.e. Flexible Endoscopes, Rigid Endoscopes, Surgical Devices, etc.
- Provide Direct Care & Handling in-services for Operating Room and Sterile Processing Department (SPD) staff as needed.
- Receive and send out instruments or devices requiring repair and maintenance per contract requirements.
- Track send/receive repair process to ensure efficient processes (status, readiness) and follow-up.
- Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
- Establish positive business relationships and communications with Customers (Surgical Coordinators, SPD, GI or Specialty Department Managers) as a representative of the STERIS brand.
- Review activities completed and recommendations with Customers both ad-hoc or as part of formal business reviews.
- Identify and collaborate with Customers to review, report and reset activities, such as appropriate care and handling processes, and drive proactive planning as applicable.
- Communicate regularly with the STERIS IMS Account Manager, Operations, and other internal support teams to ensure Customer needs are met daily and any issues are resolved promptly.
- Maintain compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
- Comply with STERIS IMS policies and procedures while also adhering to those of the facility.
Endoscopy Technician/Sterile Processor
Michigan Endoscopy Center (Medley Medical Staffing)
04.2024 - Current
- Performing cleaning, decontamination, and sterilization duties
- Reprocess endoscopies for 3 procedure rooms.
- Per diem
Endoscopy Technician/Sterile Processor
N2S (Henry Ford Main Hospital)
10.2022 - 09.2024
- Performing cleaning, decontamination, and sterilization duties and training
- Reprocesses endoscopies for 5 procedure rooms.
- Sterile Processing Tech
Sterile Processing Tech
N2S (Henry Ford Macomb Hospital)
08.2021 - 04.2022
- Performing cleaning, decontamination, and sterilization duties, and training
- Assembled, and wrapped instrument trays.
Sterile Processing Tech
Health Providers Choice (Beaumont Hospital)
01.2020 - 04.2021
- Performing cleaning, decontamination, and sterilization duties
- Assembled, and wrapped instrument trays. Stored supplies performed biological, and chemical monitoring in accordance with quality assurance standards for sterrad, and steris sterilization guidelines.
Decontamination Technician
Soliant Health (Blanchard Valley)
10.2019 - 12.2019
- Charge of the sterilization of surgical instruments, and typical job duties include keeping operating rooms stocked, cleaning medical equipment, verifying that supplies have proper packing, keeping documentation, and managing technicians.
Lead Sterile Processing Technician
Saint Joseph Mercy Health
07.2019 - 10.2019
- Decontamination, & sterilization of instruments. Functioning as a support for the surgical team.
- Ordering of supplies.
- Processed instrumentation for multiple services including GYN, General, Vascular, Thoracic, Endoscopic, Neurology, Davinci, Laparoscopic, Orthopedics.
Endoscopy Specialist
Medix Staffing (Henry Ford Hospital Main)
10.2018 - 05.2019
- Responsible for setting up the procedure rooms before the procedures and breaking down the procedure room after the procedure.
- Clean and processing the flexible endoscopes, assisting the physician and nurse in the procedure room, and obtaining tissue samples to have processed in the laboratory.
Sterile Processing Tech
Clarkston Surgical Center
10.2017 - 07.2018
- Scrubbed and washed surgical instruments, containers, and equipment, such as scd, commodes, t-pumps and feeding pumps.
- Sterilized instruments, equipment, surgical linens, and supplies such as surgical packs and treatment trays, using autoclave, sterilizer and antiseptic solutions.
- Prepared packs of supplies, instruments, and dressing trays according to designated lists and codes
- Wrapped, labeled and sealed packs.
- Collected, organized, and restocked supplies in all units.
- Trained new staff on Central Supply.
- Conducted machine safety checks according to facility policy.
- Maintained a safe and clean environment up to infection control standards.
Travel Sterile Processing Technician
Health Providers Choice (Beaumont Royal Oak)
07.2017 - 09.2017
- Decontaminated, sterilized, and process operational equipment and tools for surgical procedures daily for operating rooms.
- Sterilized instrumentation with steam and Gas Plasma sterilizers.
- Performed biological and chemical monitoring and documented test results for loads ran daily in sterilizers.
- Assembled Case Carts for next day procedures including instrumentation, modules, and disposal items.
Travel SPT
Medical Staffing Network (Sinai Hospital)
05.2017 - 07.2017
- Decontaminated instruments, supplies, and equipment.
- Inspected and assembled instrument trays; inspected and filled adult and Pediatrics crash carts.
- Sterilized instrument sets with Sterrad and Steam sterilizers.
- Communicated and collaborated with medical team.
Travel SPT
Aureus Medical Staffing (McLaren Hospital)
02.2017 - 04.2017
- Decontaminated instruments, supplies, and equipment.
- Inspected and assembled instrument trays.
- Sterilized instrument sets with Sterrad and Steam Sterilizers.
- Built case carts and delivered instruments to operating rooms.
- Collaborated with operating room staff to ensure the surgeons needs were met before and during surgeries
- Trained new hires on multiple departmental tasks.
- Documented and informed management when instrument sets went out for repair.
SPT and Distribution Technician
Saint John Hospital
09.2013 - 01.2017
- Performed and participated in decontamination, cleaning, assembling, packaging, scanning, sterilization, storage and distribution of reusable surgical instrumentation and equipment.
- Responsible for monitoring inventories and condition of sets and corrected if necessary. Responsible for tray assembly and sterilization.
- Implemented better workflow in decontamination under JCAHO guidelines.
- SPM tracking system
- Trained other staff members, made sure staff had a productive workflow.
Education
CPR/BLS Instructor -
American Heart Association
05.2024
Certification - Data Analysis
Coursera
04.2022
Certification - CBSPDT
Wayne County Community College
Detroit, Michigan11.2012
High School Diploma - undefined
Berkley High School
Berkley, Michigan06.1989
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Failure resolution
- Customer engagement
- Documentation and reporting
- Issue resolution
- User training
- Tracking and documentation
- Device installation
Timeline
Customer Repair Support Specialist
STERIS
12.2024 - Current
Endoscopy Technician/Sterile Processor
Michigan Endoscopy Center (Medley Medical Staffing)
04.2024 - Current
Endoscopy Technician/Sterile Processor
N2S (Henry Ford Main Hospital)
10.2022 - 09.2024
Sterile Processing Tech
N2S (Henry Ford Macomb Hospital)
08.2021 - 04.2022
Sterile Processing Tech
Health Providers Choice (Beaumont Hospital)
01.2020 - 04.2021
Decontamination Technician
Soliant Health (Blanchard Valley)
10.2019 - 12.2019
Lead Sterile Processing Technician
Saint Joseph Mercy Health
07.2019 - 10.2019
Endoscopy Specialist
Medix Staffing (Henry Ford Hospital Main)
10.2018 - 05.2019
Sterile Processing Tech
Clarkston Surgical Center
10.2017 - 07.2018
Travel Sterile Processing Technician
Health Providers Choice (Beaumont Royal Oak)
07.2017 - 09.2017
Travel SPT
Medical Staffing Network (Sinai Hospital)
05.2017 - 07.2017
Travel SPT
Aureus Medical Staffing (McLaren Hospital)
02.2017 - 04.2017
SPT and Distribution Technician
Saint John Hospital
09.2013 - 01.2017
Certification - Data Analysis
Coursera
High School Diploma - undefined
Berkley High School
CPR/BLS Instructor -
American Heart Association
Certification - CBSPDT
Wayne County Community College
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