John Thompson
Northumberland,PA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
22
22
years of professional experience
Work History
Lead Field Service Technician
Solutions in Technology
Westfield, US
01.2004 - Current
- Field service technician.
- Installing the network (aka the wiring running in walls),
- CCTV and phone systems from the ground up,
- Integrating different Technologies for seamless integration.
- Computers, printers, CCTV systems, phone systems, TVs and general upkeep of networks and systems.
- Install and upgrade software applications, Workstations, hardware, software set up.
- Troubleshooting, support, replacement of components Installation.
- Technical and end-user documentation, Supporting users across Multiple Locations(remote support),
- Maintaining inventory of hardware/software licenses, maintenance contracts and purchase orders.
- LAN, VPN and Network support, Microsoft Office and other desktop applications, Microsoft Windows OS experience, Windows ServerBasic.
- Workstation and Server Administration.
- Trained junior technicians on industry standards and safety protocols.
- Collaborated with engineering teams to improve service processes and solutions.
Bartender
Northumberland Hook and ladder
Northumberland, US
05.2023 - Current
- Customer service, thinking on my feet, multitasking.
Bar Manager/Head Bartender
Petes on Broadway
Milton, US
03.2012 - 04.2022
- Mixology, Ordering, paying vendors, light daily bookkeeping.
- Payroll, working with clientele, conflict mediation, hiring, firing, security, technology installation service and repair, HR, social media advertising, scheduling, mental health coach, and various other managerial obligations.
Education
Technical School - Computer Networking
Cittone Institute
Ramsey, NJCertification - Devious & Invacare oxygen repair
Manufacturers trained and certified
Elizabeth, NJVocational Institute - Carpentry and construction
Union County Vocational Technical School
Scotch Plains, NJHigh school diploma -
Westfield High School
Westfield, NJSkills
- Human resources
- Blueprint Reading
- Troubleshooting
- Power tools
- Computer Networking
- Field Service
- Carpentry
- Remodeling
- Negotiation
- Administrative Experience
- Equipment Repair
- Handyman
- CCTV
- Resourceful
- Mechanic Experience
- Construction Management
- Conflict meditation
- Drywall
- Service Technician Experience
- Telecommunication
- Construction
- Electrical Experience
- Bartending
- Project Coordination
- Inventory management
- POS system operation
- Customer service
- Team leadership
- Conflict resolution
- Time management
- Vendor relations
- Problem solving
- Effective communication
- Training and mentoring
- Attention to detail
- Process optimization
- Menu memorization
- Customer service expertise
- Strong multitasking
- Patience and tolerance
- Team player attitude
- Team training and development
- Outstanding customer service
- Able to stand [number] hours
- Courteous
- Conversant in [language]
- Alcohol awareness
- Cleanliness and hygiene
- Marketing and sales experience
- Beverage preparation
- Highly reliable
- Anticipating guest needs
- Inventory
- Maintaining a clean bar
- Clear and effective communication
- Creative mixology
- Outgoing personality
- New hire training
- Professional appearance
- Hospitality and accommodation
- Handling difficult customers
- Bar service preparation
- Technology troubleshooting
Personal Information
Timeline
Bartender
Northumberland Hook and ladder
05.2023 - Current
Bar Manager/Head Bartender
Petes on Broadway
03.2012 - 04.2022
Lead Field Service Technician
Solutions in Technology
01.2004 - Current
Technical School - Computer Networking
Cittone Institute
Certification - Devious & Invacare oxygen repair
Manufacturers trained and certified
Vocational Institute - Carpentry and construction
Union County Vocational Technical School
High school diploma -
Westfield High School