John Thompson
Cicero,IN
Summary
Dynamic Data Center Operations Technician with a proven track record at TechSite, excelling in network troubleshooting and infrastructure reliability. Recognized for leadership in maintaining critical systems and enhancing operational efficiency. Proficient in cybersecurity tools and committed to fostering collaboration across teams to achieve mission success. Skilled in operating and maintaining data centers with a comprehensive understanding of server hardware, software management, and network functions. Possess strong problem-solving skills and the aptitude to manage multiple tasks simultaneously. Have contributed significantly to improving operational efficiency in previous roles through process improvements and technical solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
TechSite
Carmel, IN
03.2024 - Current
- Maintain uptime of critical data center systems, including UPS, backup generators, and CRAC cooling systems.
- Perform system monitoring, alarms response, and preventative maintenance for uninterrupted operations.
- Collaborate with IT and facilities teams to ensure infrastructure reliability and compliance with operational standards.
- Assist with network monitoring tools and documentation for incident tracking and maintenance scheduling.
Forklift Mechanic
ProLift Toyota Material Handling
Indianapolis, IN
09.2021 - 03.2024
- Conducted preventive maintenance and repairs on industrial vehicles and hydraulic systems.
- Managed part inventory and customer service scheduling; emphasized troubleshooting and documentation.
- Developed mechanical and electrical diagnostic skills later applied to IT hardware systems.
Maintenance Trainer
SSE Inc.
St. Louis, MO
01.2019 - 08.2021
- Created and delivered technical training for F-15 weapons systems for the Qatar Emiri Air Force.
- Partnered with Boeing on project execution, meeting all training milestones ahead of schedule.
- Edited and reviewed maintenance publications and technical documentation for accuracy.
Aircraft Maintenance Supervisor
United States Air Force
Okinawa, Japan
01.2014 - 12.2019
- Supervised and trained a maintenance team responsible for $12M in F-15 weapons systems.
- Diagnosed and repaired complex electrical and mechanical issues under mission-critical conditions.
- Led quality assurance inspections and tracked maintenance schedules for 48 aircraft.
- Earned recognition for leadership, operational discipline, and adherence to security standards.
Education
Bachelor of Science - Cyber Security
Purdue Global
04.2027
Associate of Applied Science - Cybersecurity & Information Assurance
Ivy Tech Community College
Indianapolis, IN11.2025
Skills
- Networking and TCP/IP protocols
- DNS and DHCP management
- VPN and WAN technologies
- Wireshark and Nmap analysis
- Packet capture and inspection
- TLS/SSL security protocols
- Cybersecurity tools expertise
- Network troubleshooting
- Data center infrastructure
- Network administration
Certification
- CompTIA A+, 07/01/25, 07/01/28
- CompTIA Security+, Active
Websites
Timeline
Data Center Operations Technician
TechSite
03.2024 - Current
Forklift Mechanic
ProLift Toyota Material Handling
09.2021 - 03.2024
Maintenance Trainer
SSE Inc.
01.2019 - 08.2021
Aircraft Maintenance Supervisor
United States Air Force
01.2014 - 12.2019
Bachelor of Science - Cyber Security
Purdue Global
Associate of Applied Science - Cybersecurity & Information Assurance
Ivy Tech Community College