Suraj Kumar Konukati
Greater Phoenix,AZ
Summary
Network-focused IT professional with over three years of experience in supporting enterprise and cloud infrastructure. Specializes in troubleshooting Layer 1–3 connectivity issues, monitoring systems, and driving incidents to resolution within SLA. Collaborates effectively with engineering teams to ensure reliability and performance in high-availability environments.
Overview
5
5
years of professional experience
Work History
Data Center Operations Technician
Amazon Web Services (AWS)
AZ
06.2025 - Current
- Troubleshoot and resolve Layer 1–3 network connectivity issues, including port-level errors, cabling faults, and routing-related incidents in high-availability environments.
- Install and support network and server hardware, ensuring proper connectivity and integration within production environments.
- Monitored infrastructure and network systems, responded to alerts, and resolved incidents within SLA targets to ensure operational continuity.
- Collaborated with network engineering teams to facilitate maintenance, upgrades, and incident resolution across large-scale cloud infrastructure, enhancing system reliability.
- Perform structured cabling (fiber/copper) and validate network connectivity between devices.
- Documented troubleshooting steps, resolutions, and infrastructure changes to maintain accurate knowledge base records, supporting team knowledge transfer and operational efficiency.
- Assist in root cause analysis and contribute to continuous improvement of operational processes.
Junior Data Center Technician
Reboot Monkey
India
06.2021 - 09.2023
- Installed and patched network devices, ensuring optimal port configuration and connectivity to support operational needs.
- Troubleshot Layer 1–3 network issues, resolving switch port configuration, connectivity failures, and basic routing scenarios to enhance network performance.
- Worked with monitoring tools and ticketing systems to track, update, and resolve incidents in a timely manner.
- Escalated complex network and infrastructure issues to senior engineers while maintaining ownership of tickets.
- Maintained structured cabling and organized network infrastructure, improving reliability and scalability for future growth.
- Documented network connections, configurations, and troubleshooting procedures to support team knowledge sharing.
Education
Master of Science - Computer Science & Information Systems
Concordia University of Wisconsin
01-2025
Bachelor of Technology - Computer Science & Engineering
Brilliant Institute of Technology
01-2022
Skills
- Networking & Infrastructure
- Layer 1–3 Troubleshooting (OSI Model)
- TCP/IP
- Subnetting
- Network Connectivity
- VLAN Concepts & Switching Fundamentals
- Routing Fundamentals (Static Routing, Traffic Flow Analysis)
- Network Monitoring
- Alerting & Incident Response
- Structured Cabling (Fiber & Copper)
- Network Devices & Exposure
- Cisco & Cisco Meraki
- Fortinet & SonicWall
- General Router/Switch/Firewall Troubleshooting
- Monitoring & Alerting Tools
- Ticketing Systems (Incident, Change & Problem Management)
- Documentation & Network Diagrams
- Root Cause Analysis
- SLA-driven Ticket Resolution
- Client & Cross-team Communication
- Escalation Handling & Issue Ownership
- Time Management in Multi-ticket Environments
Additional Information
Strong communication skills with ability to work with technical and non-technical stakeholders., Experience working in high-availability, SLA-driven environments., Able to participate in on-call rotations and adapt to dynamic workloads., Based in Greater Phoenix area and available for hybrid work.
Projects And Hands On Lab Experience
- Configured VLANs and inter-VLAN routing in virtual lab environments (Packet Tracer/GNS3).
- Practiced basic firewall configuration concepts including access rules, NAT, and traffic filtering (Fortinet/SonicWall labs).
- Built and tested small network topologies using Cisco-based simulations to strengthen routing and switching skills.
Timeline
Data Center Operations Technician
Amazon Web Services (AWS)
06.2025 - Current
Junior Data Center Technician
Reboot Monkey
06.2021 - 09.2023
Master of Science - Computer Science & Information Systems
Concordia University of Wisconsin
Bachelor of Technology - Computer Science & Engineering
Brilliant Institute of Technology