John Tillery
Rossville,USA
Summary
Competent and dedicated professional with demonstrated expertise in delivering exceptional customer service and managing business operations; poised to excel in cybersecurity roles.
Overview
14
14
years of professional experience
Work History
Scheduling and Route Manager
Mccright & Associates
07.2024 - Current
- Directed a team of three, guaranteeing efficient inspector routing.
- Built automation solutions with Python and PHP to enhance operational workflow.
Mechanic/IT Specialist
East Ridge Bicycles
01.2021 - 07.2024
- Execute detailed inspections to identify potential issues or areas for improvement
- Maintain accurate records of all maintenance and repair activities
- Collaborate with team to prioritize tasks and manage workflow effectively
- Perform precise repairs and adjustments to ensure optimal functionality and safety
- Ensured optimal performance, safety, and longevity by conducting comprehensive diagnostic evaluations and performing repairs on bicycles
Assistant Manager
Express Oil Change & Tire Engineers
01.2011 - 01.2021
- Led seamless execution of regular operations by supporting general manager in overseeing the day-to-day functions of automotive facility, while emphasizing excellence in customer relations
- Established efficient team by spearheading employee onboarding and training initiatives
- Increased business productivity by managing financial responsibilities and guaranteeing financial accuracy
- Achieved customer satisfaction by maintaining quality standards and monitoring technician performance
Education
Master Of Cybersecurity - Cybersecurity
University of Phoenix
Phoenix, AZBS - Information Technology Cybersecurity Concentration
University of Phoenix
Phoenix, AZ12.2024
Skills
- Linux
- Python
- Leadership
- Windows
- GIS software
- Customer service
- Docker
- PostgreSQL
- Wireshark
- Microsoft Office 365
Cybersecurity Analysis
- Capable of analyzing/mitigating security risks, conducting vulnerability assessments, and implementing effective security measures.
- Ability to monitor security alerts, respond to incidents promptly, and enhance overall cyber security posture.
IT Operations Management
- Remarkable efficiency in optimizing IT processes, troubleshooting technical issues, minimizing downtime, and improving overall system performance.
- Capacity to oversee networking operations as well as ensure seamless IT service delivery.
Team Collaboration & Relationship Building
- Exceptional talents for leading, guiding, and training teams to achieve shared vision and goals.
- Out-of-the-box thinker and creative problem-solver with exceptional time management, negotiation, relationship-building, and analytical skills.
Key Strengths
- Well-versed in providing excellent customer services to ensure maximum client satisfaction and retention.
- Refined communicator; adaptable to ever-changing demands of working environment with stellar record of coordinating diverse nature activities.
Timeline
Scheduling and Route Manager
Mccright & Associates
07.2024 - Current
Mechanic/IT Specialist
East Ridge Bicycles
01.2021 - 07.2024
Assistant Manager
Express Oil Change & Tire Engineers
01.2011 - 01.2021
Master Of Cybersecurity - Cybersecurity
University of Phoenix
BS - Information Technology Cybersecurity Concentration
University of Phoenix
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